Our Reviews
Jennifer M|2020 GMC Acadia
Confirmed Service Customer
9/8/2025
Excellent experience start to finish. Reasonable amount of time as well. Some really great improvements compared to previous visits the past few months. Very much appreciated!!
9/8/2025
We're pleased to know we have been able to exceed your expectations and really help you out!
WINTERVILLE, NC
Deborah B|2023 Buick Enclave
Confirmed Service Customer
9/18/2025
Went quick and all is well
9/18/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
GREENVILLE, NC
William H|2013 Buick Enclave
Confirmed Service Customer
9/11/2025
Brown-Wood's greatest asset is the Service Dept. The service advisor this appt. was Ryan Hopes. I had not met him before , but he was an excellent advisor and communicator. I really appreciate his efforts with a serious car repair issue. My experience over the years with other Brown-Wood company advisors has also been positive. In addition, thanks for the courtesy shuttle driver and the free car wash. Thank you.
9/12/2025
William, we're happy you found our staff to be so supportive during your experience here at Brown & Wood, INC.. Thank you for choosing Brown & Wood, INC. and we hope to see you again.
GREENVILLE, NC
Douglas G|2026 GMC Sierra 1500
Confirmed Sales Customer
9/23/2025
Collin and Michael showed much patience to get this deal done
COLLIN TUNSTALL
9/24/2025
Douglas, thank you for your kind review; we are happy to pass along your comments to the team here at Brown & Wood, INC.! If you have any further questions, please give us a call. We're always happy to help!
GREENVILLE, NC
Virginia W|2025 Buick Envision
Confirmed Service Customer
9/10/2025
Everything was great
9/10/2025
Virginia, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GREENVILLE, NC
Matthew W|2024 Buick Enclave
Confirmed Service Customer
9/23/2025
With the exception of one worker at the desk, the remaining staff were excellent. Unfortunately, had a pour encounter while asking questions to a middle-age gentleman who was quite dismissive and arrogant. I’ve never had that experience at the dealership before and was quite taken back.
9/24/2025
Matthew, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (252) 355-6080 when you have a chance. Thank you, and we look forward to hearing from you.
WINTERVILLE, NC
Jay B|2022 GMC Yukon
Confirmed Service Customer
9/26/2025
Leah was great. She was thoughtful, attentive, and a great communicator. I have struggled with communication in prior visits and had begun to consider finding someone else to work on vehicle, even it if meant going out of town. Because of Leah, I won’t be changing.
9/29/2025
Jay, we're happy you found our staff to be so supportive during your experience here at Brown & Wood, INC.. We sincerely value your business and look forward to your next visit!
GREENVILLE, NC
Harvey W|2025 Buick Enclave
Confirmed Service Customer
9/26/2025
as always...my experiences with Brown wood are exemplary !!!!!
9/29/2025
Harvey, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
GREENVILLE, NC
Lillian I|2025 GMC Yukon
Confirmed Sales Customer
9/26/2025
Very friendly and knowledgeable people working at this dealership and very fast.
JEROME EDMOND
9/29/2025
Lillian, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
HERTFORD, NC
Mary M|2016 Buick Encore
Confirmed Service Customer
10/14/2025
Always good communications when I leave the vehicle to be worked on. I appreciate the car wash afterwards.
10/15/2025
Mary, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
GREENVILLE, NC
Michael T|2026 Buick Enclave
Confirmed Sales Customer
9/25/2025
Fast, respectable and very eager to earn our business. Brett was awesome to work with as well as the whole team!!!
BRETT BISCHLER
9/28/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LUCAMA, NC
Kelsey B|2025 GMC Acadia
Confirmed Sales Customer
10/15/2025
Everyone was very helpful and knowledgeable, they made what can be a stressful process of purchasing a new car easy and seamless
BRETT BISCHLER
10/16/2025
Kelsey, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
NEW BERN, NC
Glenn S|2025 GMC Acadia
Confirmed Sales Customer
10/17/2025
This is my 2nd brand new car this year and Mr. Chris is the best. Wish I had more rebates but i'm appreciative of your service..
CHRIS DIZON
10/19/2025
Glenn, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROBERSONVILLE, NC
Timothy P|2025 Buick Enclave
Confirmed Service Customer
10/22/2025
dealership has a lot of nice people working there ; They are competent also. However, the dealership was not responsible for this but I ORDERED A cargo box for my car and and it never came in. Also tried to get some mud flaps and they could not get them. Also the whole screen to the front of the car went out and it turned out the module it needed was on back order.
10/23/2025
Hi, it is disappointing for us to hear that your experience was anything less than great. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (252) 355-6080.
PINETOPS, NC
Pamela B|2022 GMC 2500HD Sierra
Confirmed Service Customer
9/15/2025
Great people and great experiences every time I go for anything. Feels like family.
9/16/2025
Pamela, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to be of service to you again in the future. Best wishes, Brown & Wood, INC.
WILLIAMSTON, NC
Tony ****** H|2022 GMC 3500HD Sierra
Confirmed Service Customer
10/24/2025
Alway the best service in town
10/26/2025
Tony, thank you for choosing Brown & Wood, INC. as your first choice for all your automotive needs! We can't wait to see you again, have a great day.
WASHINGTON, NC
William G|2025 GMC Yukon XL 1500
Confirmed Service Customer
10/29/2025
My 2nd oil change for my new Yukon went totally smoothly. I got a quick shuttle ride home and then a quick ride back to the dealership once the truck was ready.
11/1/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GREENVILLE, NC
Betty B|2026 GMC Terrain
Confirmed Sales Customer
11/3/2025
Mr. Jerome Edmond did an excellent job: 1) finding the exact automobile I requested, 2) answering my many questions, and 3) providing excellent customer service. The other gentlemen that assisted me also did an excellent job!
JEROME EDMOND
11/4/2025
Betty, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GREENVILLE, NC
Bryan B|2025 GMC Sierra 1500
Confirmed Service Customer
11/14/2025
Always Professional
11/16/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!
GRIMESLAND, NC
Patrick K|2022 Chevrolet Blazer
Confirmed Service Customer
10/22/2025
Ryan Hopes was a huge help and would recommend him and yall to anyone
10/23/2025
Patrick, thank you so much for the positive review! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!
COLUMBIA, NC
Lauren C|2026 GMC Yukon
Confirmed Sales Customer
10/22/2025
Everyone was helpful, friendly, and easy to work with!
COLLIN TUNSTALL
10/23/2025
Lauren, your satisfaction is important to us, so we want to sincerely thank you for choosing Brown & Wood, INC. and we hope to see you again soon!
GREENVILLE, NC
Lester L|2026 GMC Sierra 1500
Confirmed Sales Customer
11/3/2025
I bought 2 GMC's. I had a wonderful experience. I realized that I have a lifetime warranty on the motor and transmission. I want to thank Jerome and Steven for their act of kindness.
JEROME EDMOND
11/4/2025
Lester, we appreciate your positive review about your recent experience with us! Thanks for your praise and kind comments about our team. We do hope we can be of assistance in the future. Take care!
KINSTON, NC
Shirley W|2024 Buick Encore GX
Confirmed Service Customer
11/8/2025
Staff were friendly, answered any questions I had and quick service
11/9/2025
Shirley, we're happy you found our staff to be so supportive during your experience here at Brown & Wood, INC.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GREENVILLE, NC
Connie G|2024 GMC Canyon
Confirmed Service Customer
11/13/2025
Christopher Roebuck was the service advisor who took my vehicle and took care of what the needs were. He was very courteous and professional. It meant a lot to me for him to be patient with me and my needs.
11/14/2025
Connie, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you for choosing Brown & Wood, INC. and we hope to see you again.
GREENVILLE, NC
Jonathan C|2026 GMC Terrain
Confirmed Sales Customer
11/16/2025
I had a great salesman. Great experience
COLLIN TUNSTALL
11/17/2025
Our staff is committed to providing each of our clients with the best automotive experience! We hope to see you soon!
GREENVILLE, NC
Carol L|2016 GMC Acadia
Confirmed Service Customer
11/21/2025
Ryan was wonderful on everything.
11/24/2025
Carol, thank you for your kind review; we are happy to pass along your comments to the team here at Brown & Wood, INC.! We are always more than happy to assist you if anything else comes up. Take care!
WINTERVILLE, NC
William B|2005 GMC Yukon
Confirmed Service Customer
11/25/2025
Chris was very professional and prompt.
11/25/2025
William, thank you for your kind review; we are happy to pass along your comments to the team here at Brown & Wood, INC.! We sincerely value your business and look forward to your next visit!
GREENVILLE, NC
Joseph F|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
11/25/2025
Everything was good, nice staff, knowledgeable people.
COLLIN TUNSTALL
11/26/2025
Joseph, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
OCRACOKE, NC
Chantae G|2018 GMC 1500 Sierra
Confirmed Service Customer
9/21/2025
The techs were persistent in finding the pro
9/22/2025
Chantae, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GREENVILLE, NC
Jason M|2024 GMC Sierra 1500
Confirmed Sales Customer
9/22/2025
Got a brand new truck with scratches and bolts falling out
RYAN HIEMENZ
9/22/2025
Jason, I am sure we can fix the scratches and figure out anything that may be loose. Jeff Stein
BATH, NC
Robin M|2022 GMC 1500 Sierra
Confirmed Service Customer
10/16/2025
GOOD
10/19/2025
Robin, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
GREENVILLE, NC
Elizabeth S|2025 GMC Acadia
Confirmed Sales Customer
10/31/2025
Everyone was great and made the process so easy! Thank you!
CHRIS DIZON
10/31/2025
Elizabeth, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
CARLSBAD, CA
Omar L|2023 GMC Terrain
Confirmed Service Customer
11/5/2025
Excellent communication and service.
11/6/2025
Omar, we're happy to hear you had such an excellent experience with our team! If you have any further questions, please give us a call. We're always happy to help!
GREENVILLE, NC
Arlene R|2024 GMC Yukon XL 1500
Confirmed Service Customer
11/17/2025
I got in and was treated very well. They suggested that I could go into the waiting area and showed me what they had to offer like coffee and snacks and I could wait there or I could get the shuttle and go wherever I needed to go until my vehicle was ready. Very helpful😊
11/18/2025
Arlene, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
KINSTON, NC
Richard W|2013 Buick Verano
Confirmed Service Customer
11/27/2025
The service was excellent, but trying to communicate by telephone with the service department was very difficult. The problem continues: several days after I got my car back I had a message on my answering machine from a lady who said she was calling from Brown & Wood with information about my vehicle. I have retuned the number (252-651-3587) over a dozen time and I only get a busy signal. Do I have a car problem? Please send me an email at rkwgrnc@gmail.com.
11/28/2025
Richard, we apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.
GREENVILLE, NC
Garry W|2025 GMC Canyon
Confirmed Service Customer
12/8/2025
1st oil change, when washing vehicle antenna cover was broken. Accidents happen, was repaired the next day. Extra 160 miles traveled. I do understand and I know we will all have trials to make us stronger. Thanks for your support.
12/8/2025
Thank you for reaching out to us. We regret to hear about the situation you have described. Your satisfaction is important to us, so we want to sincerely thank you for choosing Brown & Wood, INC. and we hope to see you again soon!
CRESWELL, NC
Zachariah G|2026 Buick Enclave
Confirmed Sales Customer
10/28/2025
Our dealer was great. Listened to what we wanted, and delivered.
COLLIN TUNSTALL
10/29/2025
We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WASHINGTON, NC
Solomon D|2018 Chevrolet Traverse
Confirmed Service Customer
10/31/2025
Requested appointment--appointment given for next day. Diagnosis was quick. Provided quick assessment of when repair would be completed. Repair was completed within estimate. Service agent was professional, personable, polite and efficient. I hope he is a representative of how all of your employees.
11/3/2025
Solomon, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCKY MOUNT, NC
Darlene P|2016 Buick Regal
Confirmed Service Customer
10/31/2025
The crew were great. They took my vehicle and service in a timely manner keeping me updated on problems.
11/3/2025
Darlene, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GRIMESLAND, NC
Robert P|2019 GMC 1500 Sierra
Confirmed Service Customer
12/9/2025
Truck had an oil change and tire rotation early last week. Problems with the electrical system and brakes resulted in visit Friday morning. Hooked up to computer which showed no particular problem, check engine light was off, so I drove it home. Saturday morning while driving the engine shut down and would not restart. Called OnStar and got it towed in. Tow truck driver said the serpentine belt was shredded. Went in Monday morning and dropped off the keys. Got a phone call confirming that the belt was shredded and got a quote of $300+ for replacement and asked that the work be done. Got a later call that the truck was ready. Picked up the truck and got a bill for $611. When I asked what happened to the previous quote I was told there was a charge for "diagnostics". Not what I expected. Not what I am used to at Brown-Wood. Will be looking for another repair facility.
12/9/2025
Good morning Mr. Powell If the service advisor didn't inform you of all the service charges. I will be more than happy to refund you the amount in question. Please let me know if you have any questions. Thank you Tony Hand
GREENVILLE, NC
William R|2018 Buick Cascada
Confirmed Service Customer
12/11/2025
Two days after you serviced my car I took it to have it inspected for the yearly inspection and my air filter had to be replaced because it was filthy and my coolant was low. I would have thought that with a oil change you would top off all the fluids.
12/12/2025
William, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (252) 355-6080. We look forward to hearing from you.
WINTERVILLE, NC
Melinda M|2026 Buick Encore GX
Confirmed Sales Customer
12/17/2025
Very helpful
JACOB BROWN
12/18/2025
We're so happy we were able to help you out! We hope to see you soon!
WINTERVILLE, NC
Heather D|2023 GMC Yukon XL 1500
Confirmed Service Customer
9/10/2025
Chris in service was easy to work with. He effectively communicated with me throughout the process & kept up to date & on schedule.
9/11/2025
Heather, we're happy you found our staff to be so supportive during your experience here at Brown & Wood, INC.. Please let us know if there is anything else we can do for you; we are more than happy to help!
GREENVILLE, NC
Byron P|2024 GMC Terrain
Confirmed Service Customer
9/17/2025
Brown and Wood treat me like celebrity.
9/17/2025
Thank you so much for your positive comments about Brown & Wood, INC.! We hope to see you soon!
GREENVILLE, NC
Nina S|2018 GMC Yukon
Confirmed Service Customer
9/19/2025
Everyone was professional and friendly, which included Tim, Andre and Paul! That’s why I keep coming back! Service techs were quick and efficient and had my service completed very timely. I was able to get a ride home instead of waiting with the courtesy car driver which helped me get things done at home. Love the folks at Brown and Wood!!
9/23/2025
Nina, thank you for your kind review; we are happy to pass along your comments to the team here at Brown & Wood, INC.! We are always more than happy to assist you if anything else comes up. Take care!
GREENVILLE, NC
Heather M|2024 Buick Envision
Confirmed Service Customer
12/12/2025
Service was great, fast and friendly. Definitely recommend Brown and Wood!
12/12/2025
Heather, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thanks again for the recommendation, and have an amazing day!
BELHAVEN, NC
Shawn J|2025 GMC Sierra 1500
Confirmed Service Customer
12/24/2025
Check in was smooth and without issue. After that I waited for about 90 minutes in the waiting area at which time I was wondering what was taking so long. So I texted the service coordinator to ask if they had an estimated time of completion. In about 5-7 minutes the service coordinator come to get me saying that my truck was complete, which was a good thing. However, it was a little uncharacteristic to not receive a response to my text. Nevertheless my truck was finished. Upon arriving home from the dealership i notice a couple of things. My valve cap on one tire was not present and there was no dated or mileage based sticker on the windshield. This seems as not a big deal but it leads me to pose the question, what else may have been left undone. That remains to be seen thus far.
12/25/2025
Shawn, thank you for taking the time to leave us your honest feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (252) 355-6080 when you have a chance. Thank you, and we look forward to hearing from you.
WINTERVILLE, NC
James I|2023 GMC Sierra 1500
Confirmed Service Customer
11/17/2025
Went smooth
11/19/2025
James, your satisfaction is important to us, so we want to sincerely thank you for choosing Brown & Wood, INC. and we hope to see you again soon!
DOVER, NC
Sherry L|2026 Buick Encore GX
Confirmed Sales Customer
12/7/2025
I really enjoyed myself, got all my questions answered from my sale person, see you next.thank you all.
JEROME EDMOND
12/8/2025
Sherry, we're happy you found our staff to be so supportive during your experience here at Brown & Wood, INC.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCKY MOUNT, NC
Donnie B|2017 GMC 1500 Sierra
Confirmed Service Customer
12/7/2025
Great experience. Friendly and knowledgeable staff
12/7/2025
Donnie, we're glad to hear you found our staff was so knowledgeable and helpful! We do hope we can be of assistance in the future. Take care!
WAKE FOREST, NC
Regina L|2011 GMC Yukon
Confirmed Service Customer
12/11/2025
I had to call 5 times and waiting to get information on my car. I drop off at 8:00 and my appointment was 10:15 and I called back at 2:00 to see if it was ready, but it took 5 times calling to get information.
12/11/2025
Hi there, thank you; we appreciate your feedback! I'm very sorry this happened to you. I will get with the team and learn from this. Thank You
GREENVILLE, NC
Roy S|2017 GMC Yukon
Confirmed Service Customer
1/5/2026
Very Thurl and professional 👍🏽
1/6/2026
Roy, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
GREENVILLE, NC
Kerry B|2021 GMC Acadia
Confirmed Service Customer
1/14/2026
Oil change, tire rotation fast service.
1/15/2026
Kerry, we're glad everything was completed quickly and to your satisfaction! Please don't hesitate to reach out to us if there's anything more we can do!
PLYMOUTH, NC
Melvin H|2021 GMC 1500 Sierra
Confirmed Service Customer
1/23/2026
They okay
1/23/2026
Melvin, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GREENVILLE, NC
Jerry J|2025 GMC Sierra 1500
Confirmed Service Customer
1/29/2026
Friendly staff and all went well as expected
GREENVILLE, NC
Carlene F|2025 Buick Envista
Confirmed Sales Customer
1/29/2026
Very smooth transaction - Great service from everyone. Thank you!
POINT HARBOR, NC
Spann, B|2022 GMC Terrain
Confirmed Service Customer
2/7/2026
Scheduled an appt for a recall. They had me call the parts dept and see if they had the part the day I scheduled the appt. They said they did. The day I carried the car in, I ask them if they were sure they had the part. They said yeah we should have it. 3 hours later they tell me they don’t have the part. This wasted my time.
Makayla Adam
2/9/2026
Good morning very sorry for the part issue. We strive to have everything in stock. Unfortunately, this showed in stock but was not located. We have it on order for you.
KINSTON, NC
Douglas G|2026 GMC Sierra 1500
Confirmed Service Customer
12/19/2025
Excellent service
12/21/2025
Douglas, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Brown & Wood, INC.
GREENVILLE, NC
Connie G|2026 GMC Acadia
Confirmed Sales Customer
1/1/2026
Great help and great experience with trying to purchase a new vehicle. It was smooth and professional. Everyone was very courteous and considerate. I am grateful for everyone’s help but especially Jerome Edmond. May God bless you all in the New Year 2026.
JEROME EDMOND
1/2/2026
We're happy you found our staff to be so supportive during your experience here at Brown & Wood, INC.. Please don't hesitate to reach out to us if there's anything more we can do!
GREENVILLE, NC
Linda R|2004 GMC Envoy
Confirmed Service Customer
1/20/2026
I took my car to Brown & Wood Service Center in Greenville to address service engine and reduce engine pressure lights. I drove my car to the dealership and paid nearly $2000 for nothing. After four service attempts the lights across the dash board are still on and my car does not even accelerate. Please do not use Brown & Wood Service Center.
1/21/2026
Linda, we regret to hear that you had this experience with us. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (252) 355-6080 so we can work towards a resolution.
GREENVILLE, NC
Douglas G|2026 GMC Sierra 1500
Confirmed Service Customer
1/28/2026
Handled everything very we
1/29/2026
Douglas, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
GREENVILLE, NC
MARK D|2026 GMC Sierra 1500
Confirmed Sales Customer
2/2/2026
Everything was very easy with no pressure.
CHRIS DIZON
2/2/2026
We're so happy we were able to help you out! Feel free to reach out to us if you need anything. Have a wonderful day.
GREENVILLE, NC
Blount, C|2024 GMC Canyon
Confirmed Service Customer
2/9/2026
It was a great experience, staff was very professional and friendly.
John Kelly
2/12/2026
Clayton, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
PLYMOUTH, NC
Christie, M|2021 Buick Envision
Confirmed Service Customer
2/12/2026
I went in for a maintenance check and an alert for a fuel pump module. The car got the fluids checked, oil filter and oil changed and tires rotated. The fuel pump module was out, new order coming this next week. But after I drove off, the tire gauges were not working and a low tire symbol came up. Told to come back on 2/12 to get tire stems activated but one was not detected. Told them to have a replacement on hand and do the same time when I bring SUV for the fuel pump module. Certainly an expense I was not counting on.
Christopher Roebuck
2/15/2026
Thank you for taking the time to leave us feedback about your experience with us. Please reach out to us at (252) 355-6080 so we may identify ways to improve your experience.
WINTERVILLE, NC
Andre D|2026 GMC Sierra EV
Confirmed Sales Customer
9/26/2025
Brett and Steven were amazing. I'd be glad to do business with both of them again.
BRETT BISCHLER
9/28/2025
We're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
FUQUAY VARINA, NC
Pedro S|2025 GMC Yukon XL 1500
Confirmed Sales Customer
9/26/2025
Family owned and operated, hands down the best dealership to deal with. Collin is an exceptional sales rep. that made the process smooth and easy. They make accessories optional and not force them on like other dealerships.
COLLIN TUNSTALL
9/28/2025
We're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
BEULAVILLE, NC
Deanna J|2021 GMC 1500 Sierra
Confirmed Service Customer
10/10/2025
I do not understand why we even make appointments. It should not take 2 hours to change oil. On another note, your clients should NOT be told they are getting worked on at that moment ..when you look up and they are finally going to get your vehicle from outside! ( 1 hr and 25 min later before they start) I personally had an appointment at 11, arrived at 1052. The lady in the waiting room, a 84 yoa had been there since 920! When she checked on vehicle they told her it was having the oil changed....3 hours later. This is NOT the first time appointments are extended to 2-3 hours. It's just not reasonable. Tell your clients upon arrival..."sorry we are catching up from from Saturday....we are running way behind ..it's going to be a while". Don't take the vehicle with appointment and walk away and do other vehicles in between. Have your staff check on clients in the waiting room every 30 minutes. Explain the delay. The only time we see them is if they want to do more work to the vehicle . Deanna Jones
10/10/2025
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one.
AYDEN, NC
Hudson, B|2021 GMC Yukon XL
Confirmed Service Customer
2/19/2026
Super nice
TIM MIRRA
2/22/2026
Blake, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
GREENVILLE, NC
Lefever, C|2025 GMC Sierra 2500 HD
Confirmed Service Customer
2/25/2026
I was there 50 waiting minutes before my truck ever got pulled in for service. I asked for an oil change and tire rotation. Later my truck was pulled out of the garage and parked on the side. No one ever contacted me that my vehicle was ready. 20 minutes later I went and asked for my truck and when I got the paperwork the tire rotation was not done as I had asked. Awful service and the female associate was dressed very revealing and inappropriate to be working in a professional setting with the public.
Makayla Adam
2/25/2026
Good afternoon. I'm very sorry for your experience at the service département. We strive to give the best service possible. We will learn from this experience and make sure this never happens again. Thank you
PANTEGO, NC
Garry C|2025 GMC Sierra 1500
Confirmed Service Customer
12/4/2025
The staff was very professional and polite.
12/5/2025
We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
NEW BERN, NC
Paula J|2020 Chevrolet Malibu
Confirmed Service Customer
1/20/2026
I was supposed to have gotten a quote from Tim regarding my tire light won't go off. I had spoken to him on the phone when my husband brought the vehicle in to have the oil change and tires rotation. He said he would let us know what was going on with that particular tire. But my husband stated no one told him anything. That someone told him Tim had left. So to me that's not good customer service. Because he didn't keep his word. So I only giving you four stars because of the people who did the service to my vehicle. They get the credit for my service. Have a better service the next time with your customer. Because this one wasn't it Tim. Paula Johnson
1/21/2026
Thank you for reaching out to us. We regret to hear about the situation you have described. We'd like the opportunity to turn your experience around. Please reach out to us at (252) 355-6080 at your earliest convenience to discuss how we can turn this experience into a positive one.
BELL ARTHUR, NC
James J|2026 GMC Acadia
Confirmed Sales Customer
1/26/2026
Great salesman . Worked hard to get us the deal we wanted. Really nice guy.
BRETT BISCHLER
1/26/2026
James, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
CONWAY, NC
Monaghan, E|2025 GMC Sierra 1500
Confirmed Service Customer
2/16/2026
The Service Dept greeted me and took my truck in immediately for routine oil change service and tire rotation and had me out in just over an hour. Great experience!
John Kelly
2/17/2026
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
WILSON, NC
Parker, L|2022 GMC Terrain
Confirmed Service Customer
2/26/2026
Customer service was excellent and the service to my car was done adequately and quickly
Makayla Adam
2/28/2026
We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
WINTERVILLE, NC
Baker, L|2025 Buick Envision
Confirmed Service Customer
3/10/2026
Was on site for two and one half hours for a state inspection and oil change. When I paid was told my car was just outside. Went out could not find it. Yep had to go get it where it was parked way in the back
Makayla Adam
3/10/2026
Good morning very sorry for this wait and service. I did reach out to you to explain why this happen. The state inspection system was not printing, and the technician was working with the state trying to get your state inspection done. We should have updated you on this problem. Very sorry for this. Thank you for your feedback.
ATLANTIC BEACH, NC
Tina S|2025 GMC Acadia
Confirmed Service Customer
12/17/2025
Waited for 3 hours taillight fixed and before I left it went out again. Have to go back after part comes in again
12/18/2025
Tina, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (252) 355-6080.
HERTFORD, NC
Patricia R|2017 GMC Acadia
Confirmed Service Customer
12/22/2025
Took time and made it simple. Tim has excellent customer service skills
12/23/2025
Patricia, we're happy you found our staff to be so supportive during your experience here at Brown & Wood, INC.. If you're ever in need of more help, please let us know!
SUN CITY WEST, AZ
Rodney A|2025 GMC Yukon XL 1500
Confirmed Service Customer
1/2/2026
In for oil change and tire rotation. Performed the service in a timely manner Very satisfied. Thank you
1/2/2026
We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
GREENVILLE, NC
Samuel M|2026 GMC Sierra 1500
Confirmed Sales Customer
1/15/2026
This was one of the easiest car buying experiences I have ever had!
CHRIS DIZON
1/16/2026
Samuel, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
PINETOPS, NC
Williams, C|2021 Buick Envision
Confirmed Service Customer
2/6/2026
Customer service in the service department was professional and helpful. The oil change and tire rotation was completed in a timely manner.
Christopher Roebuck
2/9/2026
Our staff is committed to providing each of our clients with the best automotive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
WINTERVILLE, NC
Edwards, C|2014 Buick Enclave
Confirmed Service Customer
2/11/2026
Very friendly
Makayla Adam
2/13/2026
We really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
GREENVILLE, NC
Williams, C|2021 GMC 1500 Sierra
Confirmed Service Customer
2/24/2026
The service technician was Professional, courteous and respectful. Repairs was done in a timely manner.
John Kelly
2/27/2026
Clinton, we're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!
WINTERVILLE, NC
Pilson, R|2025 GMC Sierra 1500
Confirmed Service Customer
3/2/2026
It was great! Patrick was professional and very helpful!
TIM COLMORE
3/4/2026
Richard, we're happy to hear you had such a positive experience with Patrick! Feel free to reach out to us if you need anything. Have a wonderful day.
GREENVILLE, NC
Ammons, M|2024 GMC Yukon XL 1500
Confirmed Service Customer
3/17/2026
Everything went well with my oil change and tire rotation except one thing. The tech forgot to reset my oil life back to 100% on the dash. Nothing worth getting upset over but just wanted to make it known.
Christopher Roebuck
3/18/2026
We appreciate your feedback! We would like the opportunity to address your concerns. Please reach out to us directly at (252) 355-6080 when you have a chance. Thank you, and we look forward to hearing from you.
GREENVILLE, NC
George C|2024 GMC Terrain
Confirmed Service Customer
10/18/2025
Service done in a timely manner
10/20/2025
George, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MURFREESBORO, NC
Pamela J|2023 GMC Terrain
Confirmed Service Customer
10/29/2025
Rude
10/29/2025
Hello, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better.
NEW BERN, NC
Richard P|2025 GMC Sierra 1500
Confirmed Service Customer
11/14/2025
All staff were extremely helpful and courteous, service was delivered as promised!
11/17/2025
Thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Brown & Wood, INC.
GREENVILLE, NC
Amanda L|2019 GMC Yukon XL
Confirmed Service Customer
11/25/2025
I had a appointment to place a new tire and it took over 2 hours and I recevied no update during that time. Also the waiting area is terrible seating and wifi not available.
11/25/2025
Amanda, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (252) 355-6080. We look forward to hearing from you.
GREENVILLE, NC
Ronald G|2022 GMC Yukon
Confirmed Service Customer
12/8/2025
Prompt and courteous service
12/9/2025
Ronald, thank you for your kind words and this wonderful review! If you're ever in need of more help, please let us know!
GREENVILLE, NC
John B|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
12/16/2025
Seamless. The staff was fantastic at all points of the purchase. I would definitely return when it is time to buy my next vehicle.
JACOB BROWN
12/18/2025
John, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GRIMESLAND, NC
Reddick, J|2022 Chevrolet Suburban
Confirmed Service Customer
2/25/2026
Excellent customer service
TIM MIRRA
2/27/2026
James, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
GREENVILLE, NC
WILLIAM H|2026 GMC Yukon
Confirmed Sales Customer
3/6/2026
As always an excellent experience with Chris, Steven and the whole Brown and Wood family. This vehicle purchase is our third in the past two years. We drive from two hours away to do business with the Brown and Wood family. Highly recommend.
CHRIS DIZON
3/7/2026
We're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
CAMDEN, NC
Smith, B|2024 Buick Envista
Confirmed Service Customer
4/9/2026
I was ripped off!! The man asked me if I wanted windshield wipers put on and I said yeah. Ended up paying $221 for an oil change and windshield wipers. Looked at my paper work and I was charged for things that they didn’t even discuss with me.
John Kelly
4/10/2026
Good morning, very sorry for your experience at you convince please reach out to me and let's go over your bill. If you have been over charged it will be addressed. Thank you
WINTERVILLE, NC
Collin T|2026 GMC Sierra EV
Confirmed Sales Customer
9/29/2025
Salesman was knowledgeable about the product. Process was extremely easy.
COLLIN TUNSTALL
9/30/2025
Collin, we're glad to hear you found our staff to be so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!
GREENVILLE, NC
Karen C|2024 Buick Enclave
Confirmed Service Customer
10/19/2025
Helpful team. Fast service. Made sure u did not receive services I did not need
10/20/2025
Karen, we are very happy to have provided you with such a positive experience! Thank you again for choosing Brown & Wood, INC. and we hope to see you again.
TARBORO, NC
Thomas P|2021 Buick Enclave
Confirmed Service Customer
11/22/2025
Routine maintenance.
GREENVILLE, NC
Kevin L|2026 GMC Sierra 1500
Confirmed Sales Customer
11/28/2025
Staff and facility were delightful to deal with.
COLLIN TUNSTALL
11/29/2025
We appreciate your positive review about your recent experience with us! Thank you for choosing Brown & Wood, INC. and we hope to see you again.
WINTERVILLE, NC
Laura G|2019 GMC Acadia
Confirmed Service Customer
12/6/2025
Only dealership I have ever bought a car from. This is a good dealership.
12/7/2025
Laura, we're so happy we were able to help you out! If you have any further questions, please give us a call. We're always happy to help!
GREENVILLE, NC
Brian H|2026 GMC Yukon XL 1500
Confirmed Sales Customer
12/16/2025
Brett did an excellent job during the entire sales process. Great team!
BRETT BISCHLER
12/17/2025
Brian, thank you for your kind review; we are happy to pass along your comments to Brett and the team here at Brown & Wood, INC.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
NASHVILLE, NC
Gray, J|2015 GMC 1500 Sierra
Confirmed Service Customer
2/13/2026
Everyone was courteous and helnpful. They took time to explain each step so I could understand what was needed.
TIM MIRRA
2/16/2026
We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
GREENVILLE, NC
Alshaheri, M|2023 GMC Sierra 1500
Confirmed Service Customer
4/9/2026
Fast service
TIM MIRRA
4/9/2026
We really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
NEW BERN, NC
Christie, M|2021 Buick Envision
Confirmed Service Customer
5/4/2026
I was there to get the fuel pump module recall done as per recall from GMC. When I made the appt, the lady said if co up d be hours so I was going to get the person who does the shuttle to take me home. Got there a few minutes before my appt time and a very nice fella met me and said they would hop on it. Mr. Mirra did the job and was done in 30”, WOW. Done and out door, was told that my Envision is one of the easier ones to install.
TIM MIRRA
5/5/2026
We're happy you found our staff to be so supportive during your experience here at Brown & Wood, INC.. Please don't hesitate to reach out if there's anything additional we can do for you.
WINTERVILLE, NC
Daniels, J|2022 Buick Enclave
Confirmed Service Customer
3/17/2026
The prices I was emailed specifically for my VIN # were not honored at the dealership even after showing the email and questioning why the prices showed correctly on the quote they entered with my VIN at check-in but not when I picked it up. This is the second not good experience I have had with the service department.
John Kelly
3/17/2026
Good morning very sorry for your experience. We want you to be informed with the right pricing. I just checked your estimate sent to you on 03/16/2026 was $871.30 and your final bill was $582.97 with discounts. Please send me what was wrong and it will be looked at and corrected. I did check all pricing on your bill and was correct but please send to thand@brownandwoodauto.com on wrong billing. Thank you
WASHINGTON, NC
Pink, B|2024 GMC Terrain
Confirmed Service Customer
4/3/2026
Brown and Wood Dealership continue to exceed my expectations with quality service on my 2024 GMC Terrain XLE and bargain prices on the great work they have done on my vehicle. They are always kind and courteous and are like family to me. I even met one of the mechanics that works on my vehicle and we both share a passion for vehicles. Thank you!
TIM MIRRA
4/6/2026
Byron, we're happy you found our staff to be so supportive during your experience here at Brown & Wood, INC. - Service. Feel free to reach out to us if you need anything. Have a wonderful day.
GREENVILLE, NC
Dixon, C|2023 GMC Acadia
Confirmed Service Customer
4/15/2026
good
TIM MIRRA
4/16/2026
Calvin, it sounds like you had a pleasant experience with us! Your low star-rating has us concerned that there was something more we could have done to make your experience better. If this was the case, please reach out to us at (252) 355-6080 at your earliest convenience so we can understand how we can better serve you moving forward. We sincerely value your business and hope to be of service to you again in the future. Take care!
KINSTON, NC
Wilson, L|2021 GMC 1500 Sierra
Confirmed Service Customer
4/30/2026
John did a good job on informing me on things that would keep my vehicle running smoothly.
John Kelly
5/1/2026
Thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
WINTERVILLE, NC
JOSEPH F|2026 GMC Yukon
Confirmed Sales Customer
5/7/2026
We have purchased two vehicles from Brown and Wood within the past six months and worked with Collin Tunstall on both purchases. Working with Collin was truly a pleasure. From start to finish, everyone was incredibly patient, knowledgeable, and made the entire car-buying experience smooth and completely stress-free. Collin’s expertise with the vehicle’s features gave us complete confidence in our purchases. If you’re looking for a new car, ask for Collin Tunstall. We highly recommend both Collin and the entire team at Brown and Wood.
COLLIN TUNSTALL
5/8/2026
We're happy you found our staff to be so supportive during your experience here. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
BATH, NC
Karen C|2024 Buick Enclave
Confirmed Service Customer
1/25/2026
Great team, great service. Confidence in the service team.
1/25/2026
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
TARBORO, NC
Tittle, B|2025 GMC Sierra 2500 HD
Confirmed Service Customer
2/10/2026
Timothy, service advisor, was great to work with, as always. Service was completed in a very timely manner. Thanks.
TIM COLMORE
2/12/2026
Thank you for your kind review; we are happy to pass along your comments to the team here at Brown & Wood, INC.! We are always more than happy to assist you if anything else comes up. Take care!
AYDEN, NC
Brown, B|2023 GMC Yukon
Confirmed Service Customer
2/13/2026
Very professional derive
TIM COLMORE
2/16/2026
Bradford, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
DUNN, NC
Hand, T|2022 GMC 3500HD Sierra
Confirmed Service Customer
2/27/2026
Always a great job
TONY HAND
3/2/2026
Your satisfaction is our top priority. Please let us know if there is anything else we can do for you; we are more than happy to help!
WASHINGTON, NC
RANDY P|2026 GMC Terrain
Confirmed Sales Customer
4/14/2026
Very ssrisfied
COLLIN TUNSTALL
4/14/2026
Randy, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
FARMVILLE, NC
Branch, M|2025 GMC Acadia
Confirmed Service Customer
4/17/2026
It was very informative. They kept me updated on everything thank you.
Makayla Adam
4/18/2026
Mary, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
BAYBORO, NC
ALTON H|2026 Buick Encore GX
Confirmed Sales Customer
4/21/2026
Brown and Wood was very communicative and upfront about getting a newer vehicle vs a trade in. They were willing to work with our situation and even went above and beyond to assist us. I would definitely recommend their service.
MICAH A
4/22/2026
We're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
WILSON, NC
Parker, L|2022 GMC Terrain
Confirmed Service Customer
4/27/2026
Get experience
TIM MIRRA
4/27/2026
Lakisha, your satisfaction is our top priority. We hope to see you soon!
WINTERVILLE, NC
Adams, K|2024 GMC Sierra 1500
Confirmed Service Customer
4/27/2026
Everyone was friendly and helpful
TIM MIRRA
4/27/2026
Kimberly, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
GREENVILLE, NC
DANIEL P|2026 GMC Sierra 1500
Confirmed Sales Customer
5/15/2026
Collin the sales associate was amazing and the finance agent as well….
COLLIN TUNSTALL
5/16/2026
Thanks for highlighting some of our staff who helped make this such a great experience! Feel free to reach out to us if you need anything. Have a wonderful day.
MOUNT OLIVE, NC
Pollard, R|2026 GMC Terrain
Confirmed Service Customer
4/24/2026
Left tire mon warning on tire roaring not addressed took 4 -/2 hours to supposedly change out 4 tires
TIM COLMORE
4/24/2026
Hello very sorry for your wait time. We do our best to get customers in without appointments in a timely manner. We also had to get a game plan together help you with your tire noise which was a brand of tire. Which at no cost was able to switch out tires for you. If you're having any other issues, we are here to help. Thank You
FARMVILLE, NC
Williams, G|2026 Buick Enclave
Confirmed Service Customer
4/24/2026
They were very knowledgeable, timely and accurate as well as friendly.
TIM COLMORE
4/27/2026
Thank you for your kind review; we are happy to pass along your comments to the team here at Brown & Wood, INC. - Service! Feel free to reach out to us if you need anything. Have a wonderful day.
WINTERVILLE, NC
Chumakou, A|2025 Buick Envista
Confirmed Service Customer
4/24/2026
The car service was fast and high-guality
GREENVILLE, NC
Belle, B|2020 GMC Terrain
Confirmed Service Customer
4/29/2026
Friendly environment. Kept me informed.
Makayla Adam
4/30/2026
Barbara, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROBERSONVILLE, NC
Cherry, A|2025 Buick Enclave
Confirmed Service Customer
5/1/2026
Thank you all!!
John Kelly
5/2/2026
We really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
KINSTON, NC
Oreolt, M|2026 Buick Encore GX
Confirmed Service Customer
5/14/2026
Efficient
Makayla Adam
5/15/2026
Thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
WILSON, NC
Wainright, F|2019 GMC 1500 Sierra
Confirmed Service Customer
5/14/2026
No problems!
John Kelly
5/15/2026
Thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
WINTERVILLE, NC
Brabble, H|2016 Buick Enclave
Confirmed Service Customer
6/8/2026
I am very disappointed in the service department at Brown and Wood. I took my car in for an oil change tire rotation. After I left the dealership my steering wheel was shaking terrible due to the technicians messing something up. I took the car back in to get balanced and fixed, and the service advisor only rotated the tires back to how they were when I took the car in originally. They then proceeded to tell me that I had to bring the car back in another time to be balanced. I was left paying the bill and having to deal with the headache of it all without my car even being fixed. They did not take care of the issue and took up my time two days out of the week. I also have a baby that had to wait in the dealership for hours. I will never return there unless I have to. I will also not recommend anyone to buy cars from Brown and Wood because of the poor service I have been experiencing recently in addition to this past experience
Christopher Roebuck
6/8/2026
Good afternoon very sorry for your service issues. We did replace your oil and filter and rotated your tires. We did not balance the tires or charge you for a balance. We did send you a live video showing your front brake pads are worn out and your rotors need to be resurfaced which can cause shaking in the steering wheel. I would be more than happy to balance your tires at no cost to you at your convince. Thank you
NEW BERN, NC
Wainright, F|2019 GMC 1500 Sierra
Confirmed Service Customer
2/20/2026
I appreciated the analysis of what needed to be done!
TIM MIRRA
2/23/2026
Fred, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
WINTERVILLE, NC
MICHAEL C|2026 Buick Envision
Confirmed Sales Customer
3/30/2026
Upon arriving, we were met by Brett who was able to show us the exact models we were looking for based on our needs. When we were able to find issues with the models we had in mind, he was able to recommend a model which we had not previously considered. We actually liked the model that was recommended more than our previous options and settled on that. He was then able to help identify the exact model with all of our desired options at another dealership and arranged to have it delivered
BRETT BISCHLER
3/31/2026
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
KINSTON, NC
Butler, E|2020 Buick Encore GX
Confirmed Service Customer
4/7/2026
No one put windshield wiper fluid in my jeep in I had my oil change
Christopher Roebuck
4/8/2026
Ethel, we really appreciate your feedback! We would like the opportunity to address your concerns. Please reach out to us directly at (252) 355-6080 when you have a chance. Thank you, and we look forward to hearing from you.
WINTERVILLE, NC
Toyota, G|2020 GMC Canyon
Confirmed Service Customer
4/16/2026
MIKAYLA WAS GREAT AND VERY INFORMATIVE AND PATIENT.
Makayla Adam
4/17/2026
We're happy you found our staff to be so supportive during your experience here at Brown & Wood, INC.. Feel free to reach out to us if you need anything. Have a wonderful day.
GREENVILLE, NC
Taylor, J|2020 GMC Acadia
Confirmed Service Customer
5/19/2026
Very friendly accomodating and available.
Christopher Roebuck
5/20/2026
We really appreciate your feedback! If you're ever in need of more help, please let us know!
AHOSKIE, NC
SARAH H|2026 GMC Acadia
Confirmed Sales Customer
5/20/2026
I had a great experience buying my car. Collin was very easy to work with, answered all of my questions quickly, and was extremely responsive throughout the entire process. Everything went smoothly, and Collin made the experience stress-free and enjoyable. I would definitely recommend working with Brown and Wood if you’re looking to buy a vehicle!
COLLIN TUNSTALL
5/20/2026
Sarah, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!
WINTERVILLE, NC
Hamm, A|2014 GMC 1500 Sierra
Confirmed Service Customer
5/20/2026
Outstanding service as usual.
Christopher Roebuck
5/20/2026
Anthony, thank you so much for your positive comments about Brown & Wood, INC.! Feel free to reach out to us if you need anything. Have a wonderful day.
WINTERVILLE, NC
Brown, P|2016 GMC Terrain
Confirmed Service Customer
6/17/2026
Makayla was professional and knowledgable. She seems to be a remarkable employee.
Makayla Adam
6/18/2026
Phyllis, thank you for your kind review; we are happy to pass along your comments to the team here at Brown & Wood, INC.! If you have any further questions, please don't hesitate to reach out!
TARBORO, NC
Mclaughlin, M|2025 Buick Encore GX
Confirmed Service Customer
3/18/2026
I have been very pleased with the service I have received at Brown and Wood. Jerome Edmond in Sales has went above and beyond when I have had questions about my vehicle. He is very knowledgable and always goes the extra mile. I recently just had an oil change and tire rotation and it exceeded my expectations. I will continue to do business with Brown and Wood. Thank you! Michelle McLaughlin
TIM MIRRA
3/18/2026
We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
GLEN ALLEN, VA
Jones, D|2020 Buick Enclave
Confirmed Service Customer
5/5/2026
Satisfied
John Kelly
5/6/2026
Thank you; we appreciate your feedback! We can't wait to see you again, have a great day.
GREENVILLE, NC
MELVIN H|2026 GMC Canyon
Confirmed Sales Customer
5/18/2026
It is still new so far everything is great.
COLLIN TUNSTALL
5/19/2026
Melvin, thank you; we appreciate your feedback! Until the next time we meet, take care!
GREENVILLE, NC
Haney, S|2024 GMC Yukon XL 1500
Confirmed Service Customer
6/1/2026
Very poor communication and customer service. Would never use again.
Makayla Adam
6/3/2026
Stacey, thank you for taking the time to leave us feedback about your experience with us. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (252) 355-6080 so we can work towards a resolution.
LAND O LAKES, FL
Allen J|2019 Buick Envision
Confirmed Service Customer
6/11/2026
Thank you
Christopher Roebuck
6/12/2026
Charles, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
GREENVILLE, NC
Gomes, D|2026 GMC Sierra 1500
Confirmed Service Customer
6/11/2026
Colin was very helpful take handle my service
Makayla Adam
6/12/2026
Douglas, we're happy to hear you had such a positive experience with Colin! Feel free to reach out to us if you need anything. Have a wonderful day.
GREENVILLE, NC
Pilson, R|2025 GMC Sierra 1500
Confirmed Service Customer
6/11/2026
All staff were very helpful and professional
Makayla Adam
6/12/2026
Richard, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GREENVILLE, NC
Pate J|2020 GMC 1500 Sierra
Confirmed Service Customer
6/25/2026
Was on hold for over 30 min with the service department. This was after being disconnected twice.
Makayla Adam
6/26/2026
Good morning, I am very sorry this happened. We have been experiencing issues with internet feed going down. This will cause the phone system to drop.
WINTERVILLE, NC
Nangle, B|2022 Chevrolet Equinox
Confirmed Service Customer
7/1/2026
Very attentive and friendly folks.
Makayla Adam
7/2/2026
Beverly, we really appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!
WILLIAMSTON, NC
Moon, M|2023 GMC Sierra 1500
Confirmed Service Customer
5/19/2026
37 days without a vehicle while waiting for a new engine. No loaner offered despite multiple requests. Truck had to go back to the shop for an additional fix after it was returned to me the first time. Now my check engine light is on again. I am very disappointed with GMC at this point.
TIM MIRRA
5/20/2026
We are very sorry for the delay in the repair. It is never an easy fix while traveling. The engine was on back order most of those days. The GM Rep said they contacted your selling dealer in Florida for the loaner vehicle and they should have reached out to you for a loaner. If your check engine light is on, please take it to your selling dealer for repair being a new engine most likely something simple. Thank you
GRIFTON, NC
Manning, B|2020 GMC 2500HD Sierra
Confirmed Service Customer
5/19/2026
Top notch service as always
TIM COLMORE
5/21/2026
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
GREENVILLE, NC
Thigpen, T|2025 Chevrolet Trax
Confirmed Service Customer
5/26/2026
I always enjoy coming here. It is clean and the service was quick.
TIM COLMORE
5/26/2026
Tiffany, we're glad everything was completed quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!
AYDEN, NC
Corbitt, W|2016 GMC Canyon
Confirmed Service Customer
6/26/2026
Great service
Christopher Roebuck
6/27/2026
Your satisfaction is our top priority. Thank you again for the great review!
WINTERVILLE, NC
Lipford, L|2026 GMC Sierra 1500
Confirmed Service Customer
7/26/2026
Great
Makayla Adam
7/27/2026
Lipford, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
KINSTON, NC
Burdi, A|2023 GMC Sierra 1500
Confirmed Service Customer
7/29/2026
Very professional
TIM MIRRA
7/31/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Brown & Wood, INC..
WASHINGTON, NC
Doggett, M|2026 GMC Sierra 1500
Confirmed Service Customer
7/29/2026
Very professional service team. Christopher is the best!
Christopher Roebuck
7/31/2026
Hello, we really appreciate your feedback!
GREENVILLE, NC
Alcock, B|2026 GMC Sierra 1500
Confirmed Service Customer
8/9/2026
Service completed and everything was great
Christopher Roebuck
8/10/2026
Brock, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
KINSTON, NC
Sanford, T|2024 GMC Sierra 1500
Confirmed Service Customer
8/14/2026
Brought 2 vehicles in on same day: 1 for an oil change and 1 for a special warranty repair with over 100,000 miles. Both were taken care of faster than I expected and experience was great.
GRIMESLAND, NC
Manningbarking B|2018 GMC 1500 Sierra
Confirmed Service Customer
5/15/2026
The time that was spent there while waiting for an oil change and fluid check was great. However, the next day the reminder on my dash said "WIPER FLUID" is low! This should not have happened because my fluids were also supposed to have been checked and it was written on the work order. How this fell through the cracks is beyond me! I called and spoke to the service writer, and she said to bring it back in and they would top it off. I live 45 minutes from your dealership, so this was a big in convince for me not to mention the price of gas. I did return on May 14th, to have it topped off and they took care of it right away, but no one really apologized for the in convince or offer to give me a discount on my next oil change or anything! I highly think you'll publish this response.
Makayla Adam
5/16/2026
Thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (252) 355-6080.
BLOUNTS CREEK, NC
Asby, S|2024 GMC Sierra 1500
Confirmed Service Customer
6/1/2026
I had a great experience with John Kelly in the service department. Top notch!
John Kelly
6/3/2026
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GREENVILLE, NC
Logan, K|2026 GMC Sierra 1500
Confirmed Service Customer
6/9/2026
The service was easy and the staff friendly, couldn't have been better!
John Kelly
6/9/2026
Kevin, we are glad we could help. Please don't hesitate to reach out to us if there's anything more we can do!
WINTERVILLE, NC
Jones, K|2022 Chevrolet Traverse
Confirmed Service Customer
6/21/2026
Great customer service
John Kelly
6/22/2026
We are so happy to read such a great review about Brown & Wood, INC.! Please don't hesitate to reach out if there's anything additional we can do for you.
GREENVILLE, NC
ALISON C|2026 GMC Acadia
Confirmed Sales Customer
7/9/2026
Collin was incredibly easy to work with, knowledgeable, and I appreciate all of his efforts. I had not even entertained an Acadia---it was absolutely his suggestion when I told him what I needed and what our budget was.
COLLIN TUNSTALL
7/10/2026
We're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
GREENVILLE, NC
Gray, B|2021 GMC Yukon XL
Confirmed Service Customer
8/12/2026
Chris Roebuck was wonderful and very helpful! The gentleman who retrieves your vehicle was also so nice and courteous.
Christopher Roebuck
8/13/2026
Thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
GREENVILLE, NC
JERRY D|2026 GMC Sierra 1500
Confirmed Sales Customer
8/21/2026
Great Experience from Calvin and Steven.
CALVIN FREEMAN
8/24/2026
Jerry, thanks for highlighting some of our staff who helped make this such a great experience! Feel free to reach out to us if you need anything. Have a wonderful day.
WINTERVILLE, NC
Perdue J|2020 GMC 1500 Sierra
Confirmed Service Customer
7/10/2026
Chris roebuck was professional and courteous. There was a persistent computer glitch that he was able to work around and solve. Much appreciated!
Christopher Roebuck
7/11/2026
We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
GREENVILLE, NC
STEWART H|2026 GMC Acadia
Confirmed Sales Customer
8/3/2026
The salesman Brett was very professional and nice, so was the manager, and Dawson. They informed us of all the advantages of the sale, and we presented a trade-in for our purchase of the 2026 Arcadia Denali. Very pleased with the performance of the vehicle and the spacious size inside the SUV, as well as the oil change and maintenance offered to us by Brown & Wood Dealership. We were pleased with the extended warranties offered to us at the time of the sale. We are well satisfied with our purchase. Mr. Stewart N. Ham, Sr.
BRETT BISCHLER
8/5/2026
Stewart, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Brown & Wood, INC.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CHOCOWINITY, NC
MARK B|2026 Buick Envista
Confirmed Sales Customer
8/19/2026
Excellent, friendly, professional
COLLIN TUNSTALL
8/19/2026
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
WINTERVILLE, NC
Smith, C|2016 GMC Terrain
Confirmed Service Customer
4/16/2026
My experience was great. It was a little expensive but the advisors were very helpful and friendly.
TIM COLMORE
4/17/2026
We appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!
GREENVILLE, NC
Baker, J|2014 Buick LaCrosse
Confirmed Service Customer
4/16/2026
Kept my vehicle in top running order
John Kelly
4/16/2026
Thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
GREENVILLE, NC
Johnson, C|2016 Buick Enclave
Confirmed Service Customer
5/6/2026
Makayla did a Great job. She fit me in with little notice and got the car fixed exactly the way it should have been.
Makayla Adam
5/7/2026
Cheyrl, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
GREENVILLE, NC
DAVID O|2026 Buick Envision
Confirmed Sales Customer
5/6/2026
Your representatives kept their promises. I was made to feel welcome in your business
JEROME EDMOND
5/7/2026
David, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
WINDSOR, NC
PHILLIP C|2026 Buick Enclave
Confirmed Sales Customer
5/22/2026
awesome sales rep.
BRETT BISCHLER
5/24/2026
Phillip, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.
WASHINGTON, NC
THOMAS B|2026 GMC Yukon
Confirmed Sales Customer
7/6/2026
the service was excellent and the people I delt with even better. Very professional and keep me informed throughout the service process.
COLLIN TUNSTALL
7/7/2026
Thomas, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
GREENVILLE, NC
Peacock, N|2024 GMC Terrain
Confirmed Service Customer
7/9/2026
The check in was not a good experience. The man was not friendly at all. The check out was fantastic. John Kelly is an absolute joy to conduct business with.
Christopher Roebuck
7/10/2026
Norma, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
WINTERVILLE, NC
Smith, F|2018 Buick Regal
Confirmed Service Customer
8/17/2026
Great customer service!!!
TIM COLMORE
8/18/2026
We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WILLIAMSTON, NC
Dixon, C|2023 GMC Acadia
Confirmed Service Customer
7/1/2026
the best
TIM MIRRA
7/2/2026
Calvin, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
KINSTON, NC
Messimore, C|2026 GMC Canyon
Confirmed Service Customer
7/10/2026
Always amazing service! Thanks for being incredible!!
Makayla Adam
7/11/2026
Carol, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
WINTERVILLE, NC
Lyles, J|2026 GMC Sierra 1500
Confirmed Service Customer
7/31/2026
Very professional. Great Service
Makayla Adam
8/4/2026
Joe, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
WINTERVILLE, NC
Paredes, M|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
8/30/2026
Experience with buying car was easy and fast. The only downside fall is that they add extra warranty to your bill and when you try to use it they can’t cover it or they give you an excuse. Also they told us they would order a SD card for our truck and one month later we are still waiting for it. We are very disappointed.
John Kelly
9/1/2026
Monica, thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (252) 355-6080 at your earliest convenience to discuss how we can turn this experience into a positive one.
KINSTON, NC
Tadlock I|2019 GMC 1500 Sierra
Confirmed Service Customer
6/23/2026
Very friendly and tried extra hard to meet my needs. Explained what .work was being done. John in service did an excellent job to make visit as quick and through as possible. Parts department took time to order a small part for my GMC..made extra effort to get right part.
John Kelly
6/23/2026
William, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
WINDSOR, NC
SELENA B|2026 Buick Enclave
Confirmed Sales Customer
7/19/2026
It was a great car buying experience! Start to finish. Jerome and the team at Brown and Wood were awesome
JEROME EDMOND
7/21/2026
Selena, our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! We hope you have a great day!
WINTERVILLE, NC
Watson, C|2015 GMC 1500 Sierra
Confirmed Service Customer
8/11/2026
Courteous and professional. Had an oil/filter change and tires rotated. Forgot to mention low tire pressure assuming it would be checked; it was not. Also, rubs me wrong to be charged a service fee to use my GM card to pay for GM parts and service; particularly when the fee exceeds the "rewards" of using the card. Come on GM; get with it!
TIM COLMORE
8/12/2026
Thank you for taking the time to leave us your honest feedback. Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please give us a call at (252) 355-6080 so we can discuss your experience further. We look forward to hearing from you.
MACCLESFIELD, NC
Docsh, C|2026 GMC Terrain
Confirmed Service Customer
7/11/2026
Staff was very professional.
TIM COLMORE
7/12/2026
Chad, we're happy you found our staff to be so supportive during your experience here at Brown & Wood, INC.. If you have any further questions, please don't hesitate to reach out!
AYDEN, NC
MATTHEW N|2026 GMC Sierra 1500
Confirmed Sales Customer
7/31/2026
Everyone was great to work with
CARLOS WENTT
8/3/2026
Matthew, our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BATH, NC
Ford, J|2024 GMC Sierra 1500
Confirmed Service Customer
8/13/2026
Nice front desk staff
TIM MIRRA
8/14/2026
Thank you so much for your positive comments about Brown & Wood, INC.! Feel free to reach out to us if you need anything. Have a wonderful day.
GREENVILLE, NC
STANLEY W|2026 GMC Canyon
Confirmed Sales Customer
8/25/2026
Friendly experience with knowledgeable sales team.
COLLIN TUNSTALL
8/28/2026
Stanley, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WINTERVILLE, NC
Koehler, B|2011 Chevrolet Impala
Confirmed Service Customer
3/10/2026
They did a very good job
Makayla Adam
3/11/2026
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROBERSONVILLE, NC
Coker, C|2017 GMC Yukon
Confirmed Service Customer
4/8/2026
John was so friendly and helpful. My vehicle concerns were handled promptly and efficiently. They even washed my vehicle too which was a plus as it was covered in pollen. Thanks so much!
John Kelly
4/9/2026
Cynthia, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GREENVILLE, NC
Pittman, T|2025 Buick Enclave
Confirmed Service Customer
4/12/2026
Waiting room is horrible. It needs a makeover It is dark. It has very old It has a straight line of chairs. It is not big enough and it is old It does have some snacks
TIM MIRRA
4/13/2026
Timothy, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at (252) 355-6080 so we can assist you further.
PINETOPS, NC
Harris, J|2021 GMC Terrain
Confirmed Service Customer
4/15/2026
Customers were made to feel welcome or informed as progress was being made on work of the car
TIM MIRRA
4/16/2026
Joyce, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
ELIZABETH CITY, NC
Mason, M|2017 GMC 1500 Sierra
Confirmed Service Customer
6/14/2026
Communication with Makayla was great. She was able to get answers to the initial questions I had for the mechanic.
Makayla Adam
6/15/2026
Michael, thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!
CHOCOWINITY, NC
Buck, P|2022 Buick Enclave
Confirmed Service Customer
8/19/2026
Very friendly service staff. Shuttle Driver very kind as well!
John Kelly
8/20/2026
Pamela, we really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
GREENVILLE, NC