Our Reviews
Roy S|2017 GMC Yukon
Confirmed Service Customer
1/28/2025
Friendly customer service, they explain the problem and give a solution on the problem, I recommend them to anyone 👍🏽
1/29/2025
We're glad to hear you found our staff so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!
GREENVILLE, NC
Richard P|2025 GMC 1500 Sierra
Confirmed Sales Customer
1/31/2025
Ryan was great to work with I would definitely recommend him !
RYAN HIEMENZ
2/3/2025
We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GREENVILLE, NC
Clinton W|2021 Buick Envision
Confirmed Service Customer
1/31/2025
Service representatives were very professional, proficient and knowledgeable.
2/3/2025
We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WINTERVILLE, NC
Giovani D|2016 GMC Yukon XL
Confirmed Service Customer
2/11/2025
I was told by a service advisor that I had a 3 year/100k mile transmission warranty after having the trans replaced under warranty. 16k miles later they tell me I have no warranty,charge me a 180 dollar diagnostic fee and tell me that there is metal on the transmission dipstick. When I checked for myself that is not the case there is no metal. They were very quick to qoute me $8000 dollars to replace the trans which would come with said 3 year/100k mile warranty. Why would I trust that yall would warranty my trans now after not honoring the last warranty. Lastly my transmission was replaced without replacing the torque converter at 128k miles which every mechanic I've spoken with has said was a bad decision they need to be replaced together. When I mentioned that I got little to no response. I believe that if things were handled differently in the beginning I would not be having transmission issues right now and it would be nice if they honored my warranty
2/12/2025
Giovani, we regret to hear that you had this experience with us. If you are willing to give us another chance, please contact us at (252) 355-6080 so we can understand your situation better in order to try and turn your experience around. Thank you, Brown & Wood, INC.
PLYMOUTH, NC
Jesse M|2017 Buick Enclave
Confirmed Service Customer
2/13/2025
The service advisor was courteous, service was prompt, and the shuttle driver was helpful in transporting me to and from a Dr. appointment while the car was being serviced.
2/15/2025
Jesse, we appreciate your positive review of your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
WINTERVILLE, NC
Nicky P|2022 GMC 1500 Sierra
Confirmed Service Customer
2/17/2025
Enjoying the complimary software upgrade of Google! Also the new air filters!
2/18/2025
Nicky, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GREENVILLE, NC
Gerald L|2013 GMC 1500 Sierra
Confirmed Service Customer
2/17/2025
The communication is good. I really like the updates on the text. However, I asked for a quote for bumper trim and got a quote for hood trim. Need both, but asked about the bumper. We have also had 5 sensors replaced and apparently I will be getting #6 since the Check Engine light is back on 2 days after service. I wonder how many sensors are on a 2013 GMC?
2/18/2025
Gerald, thank you for taking the time to leave us your honest feedback. We'd like the opportunity to discuss this with you. Please reach out to us at (252) 355-6080 at your earliest convenience.
GREENVILLE, NC
Barbara F|2024 Buick Envision
Confirmed Sales Customer
2/25/2025
Everything was well organized and went smoothly
RYAN HIEMENZ
2/26/2025
Barbara, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
LITTLETON, NC
James P|2025 GMC Sierra 1500
Confirmed Sales Customer
2/25/2025
Great customer service, easy to work with, communication was great and staff was friendly.
COLLIN TUNSTALL
2/26/2025
James, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
GRIMESLAND, NC
Ronnie W|2021 GMC 2500HD Sierra
Confirmed Service Customer
2/27/2025
Worst experience ever!! Was hounded for years concerning my open recall on my tailgate switch, well finally made an appointment over the phone for a week out, its a 60+ mile one way trip for up to drive. Got to the dealership early and say outside for about 15 minutes before the service writer Ryan Hopes came and received our truck, He then FORGED my signature on the repair order releasing them from any damage and allowing them to drive my vehicle as needed. The truck never entered the bay and he came up to the desk and told the other service writer that the parts were NOT IN STOCK FOR MY TRUCK and that I would need to bring back the next day. WHAT A JOKE, you make an appointment for an open recall and you drive almost 2 hours and then they tell you they don't have your part in stock. The other service writer told him to call around town and see if they could find one for my truck. I went and talked to the parts manager and he claimed they just took one out of inventory, found out it was someone elses part for their truck and they put it on mine. What a joke of a dealership and service center. We will NEVER buy another vehicle from this dealership again. My daughter bought a 2021 GMC Denali just months before we got out special order Sierra 2500, This is the 3rd strike against this dealership, I've reported them to GMC and filed a complaint against them, waiting on response from GMC and will follow up on our complaints. The owner Mr. Brown (first compliant) on down was terrible. The only department willing to assist us that day was the sales department. We went and had a conversation with the so called owner Mr. Brown who seemed to care less about our problems and his office didn't look like an owners office they could have sent us to the janitor for all we know.
2/28/2025
Thank you for reaching out to us. We regret to hear about the situation you have described. Would you be open to discuss further and maybe we can resolve the issue? Please let me know how I can help. Jeff Stein jstein@brownandwoodauto.com
CONWAY, NC
Marcus S|2022 GMC 1500 Sierra
Confirmed Service Customer
2/3/2025
Everything went smooth. Everyone was super nice and helpful.
2/4/2025
Marcus, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
WINTERVILLE, NC
Joyce S|2010 Buick LACROSSE
Confirmed Service Customer
2/3/2025
All were very helpful. I will definitely return again for service.
2/4/2025
Joyce, we're so happy we were able to help you out! We are always more than happy to assist you if anything else comes up. Take care!
GREENVILLE, NC
Hunter T|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
2/18/2025
experience could not have been any better. Customer service. from the top or the bottom.
CHRIS DIZON
2/19/2025
Hunter, thank you so much for your positive comments about Brown & Wood, INC.! Feel free to reach out to us if you need anything. Have a wonderful day.
SOUTHERN PINES, NC
Jane B|2015 GMC Canyon
Confirmed Service Customer
2/26/2025
Service folks very professional. I highly recommend
2/27/2025
Jane, we appreciate your positive review about your recent experience with us! Thanks again for the recommendation, and have an amazing day!
GREENVILLE, NC
James W|2025 GMC Sierra 1500
Confirmed Service Customer
3/10/2025
I had been in contact with Chris Dizon for several weeks while building up to the time I could purchase a Sierra. He was always quick to respond even during the time where it was not possible to purchase yet. When the right time came he worked out a fair deal over the phone and through email. Once we got to the dealership and drove the truck we were finished with the sale in just a few hours. Could not be more happy with the experience and would recommend them to anyone.
3/11/2025
We're pleased to know we have been able to exceed your expectations and really help you out!
GREENVILLE, NC
Ann R|2023 GMC Acadia
Confirmed Service Customer
3/14/2025
I had low air in my tire that turned out to be a nail. They got right in without an appoitment. Very friendly and great to work with.
3/16/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Brown & Wood, INC. and we hope to see you again soon!
GREENVILLE, NC
Patricia A|2023 GMC Terrain
Confirmed Service Customer
3/26/2025
It was a great visit for a simple oil change! Thanks for having friendly and efficient service as well as a comfortable waiting room, even nice snacks!
3/27/2025
Patricia, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
GREENVILLE, NC
Virginia W|2025 Buick Envision
Confirmed Sales Customer
3/3/2025
Jacob is very personable and no high pressure sales.
JACOB BROWN
3/4/2025
We want all our clients to have a comfortable and stress-free experience with us! We sincerely value your business and look forward to your next visit!
GREENVILLE, NC
John R|2023 GMC Yukon
Confirmed Service Customer
3/5/2025
Great
3/6/2025
John, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
OAK CITY, NC
Joyce H|2021 GMC Terrain
Confirmed Service Customer
3/12/2025
Very supportive and accommodating
3/13/2025
Joyce, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
ELIZABETH CITY, NC
Darlene P|2016 Buick Regal
Confirmed Service Customer
3/12/2025
Service was good. Representatives were very helpful.
3/14/2025
We're glad to hear you found our staff to be so knowledgeable and helpful! We look forward to your next visit! Take care!
GRIMESLAND, NC
Claude L|2025 GMC Sierra 1500
Confirmed Sales Customer
3/19/2025
Chris Dizon, was our salesman, Chris was great to do business with. We got a fair price and Chris was able to answer all our questions. Other employees at Brown and Wood were also great
CHRIS DIZON
3/20/2025
Claude, we're happy you found our staff to be so supportive during your experience here at Brown & Wood, INC.. Feel free to reach out to us if you need anything. Have a wonderful day.
GREENVILLE, NC
Demarris J|2021 GMC Acadia
Confirmed Service Customer
3/21/2025
Bad experience. Pay more money than the actual job was worth. I think your staff needs to listen to the customer more because if they did, I wouldn't had to pay $2500 for a $500 problem. This made me realize why I stopped coming for any kind of service
3/22/2025
Demarris, we regret to hear that you had this experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (252) 355-6080 at your earliest convenience to discuss how we can turn this experience into a positive one.
WINTERVILLE, NC
Kimberly M|2021 GMC Terrain
Confirmed Service Customer
3/27/2025
Everything was cool
3/28/2025
We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
GREENVILLE, NC
Della K|2025 GMC Terrain
Confirmed Sales Customer
3/28/2025
Jacob was outstanding, understood our needs and got us a deal done within our budget! This was the 4th vehicle I've bought from Brown and Wood, each time with a different salesman, I sure hope Jacob is still there when its time to buy again because he was such a joy to work with!
JACOB BROWN
3/30/2025
We're happy you found our staff to be so supportive during your experience here at Brown & Wood, INC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
PLYMOUTH, NC
Tracey A|2024 Chevrolet Tahoe
Confirmed Service Customer
3/26/2025
Great Experience, as always!
3/27/2025
Tracey, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
WILLIAMSTON, NC
Tony L|2021 GMC Acadia
Confirmed Service Customer
3/28/2025
It was a good experience
3/31/2025
Tony, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
WINTERVILLE, NC
John S|2022 GMC Terrain
Confirmed Service Customer
4/2/2025
Courteous and helpful.
4/3/2025
John, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WINTERVILLE, NC
Eva C|2016 Buick LaCrosse
Confirmed Service Customer
4/5/2025
I was satified
4/7/2025
We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
BETHEL, NC
Charles L|2022 Chevrolet Tahoe
Confirmed Service Customer
4/9/2025
Had appointment at 10:30 did not get my truck back to 10:50 total wait time over an hour just for an oil change
4/9/2025
Thank you for reaching out to us. We regret to hear about the situation you have described. We should have communicated to you better for sure! Oil changes will take an hour or more with a tire rotation. When you arrive, it is a "check-in" time! There may be customers arriving right before you with earlier "check-in" times. A 10:30 appointment would make it back in the shop within 20-30 minutes. I hope that helps for your next visit, and we hope to see you soon. Jeff Stein
MACCESILED, NC
Daniel C|2017 GMC Yukon XL
Confirmed Service Customer
4/16/2025
Customer service was excellent and dealership was awesome
4/17/2025
Daniel, we really appreciate your feedback! We look forward to your next visit! Take care!
TARBORO, NC
Preston H|2020 GMC Yukon XL
Confirmed Service Customer
4/16/2025
Always do an outstanding job. I’m somewhat disappointed that when I have service you have recommendations that I’ve had follow-up at a local shop and found they were not needed(brake replacement, water pump). I’ve driven Yukon XL’s for over 20 years and have had dependable service. I keep up with the maintenance on my vehicle.
4/17/2025
Preston, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
HOOKERTON, NC
Bathsheba C|2016 Buick Verano
Confirmed Service Customer
4/22/2025
Tim and the crew were wonderful. The cost of my repair was within range of going to a local mechanic plus Brown & Wood are the experts. The free shuttle ride home and back was a nice touch.
4/23/2025
We appreciate you taking the time to leave us this feedback. We hope you have a great day!
GREENVILLE, NC
Lois G|2018 GMC Terrain
Confirmed Service Customer
4/23/2025
Good service overall
4/24/2025
Lois, we are pleased to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
GREENVILLE, NC
Andy B|2024 GMC Canyon
Confirmed Service Customer
4/24/2025
Canyon Headlight recall serviced required about 3 hours to replace module. Service didn't know that before I got there. Tim Mirra was very good but they hadn't done one yet so they weren't aware of time reauired until I got there.
4/25/2025
Andy, we truly appreciate your honest feedback. Please reach out to us at (252) 355-6080 so we may identify ways to improve your experience.
CHOCOWINITY, NC
Elizabeth W|2023 Buick Encore GX
Confirmed Service Customer
4/26/2025
Cordial On time
4/28/2025
Elizabeth, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!
VANCEBORO, NC
Mauricio B|2006 Chevrolet Trailblazer
Confirmed Service Customer
4/30/2025
Excellent service
5/1/2025
We are very happy to have provided you with such a positive experience! We hope you have a great day!
GREENVILLE, NC
Dunita A|2016 GMC Yukon
Confirmed Service Customer
5/5/2025
Excellent service. 4 new tires, alignment, etc. Serviceman kept me informed and got me done a day earlier.
5/6/2025
Dunita, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
ROBERSONVILLE, NC
Michael T|2021 Chevrolet Tahoe
Confirmed Service Customer
5/5/2025
The service was excellent
5/6/2025
Michael, we appreciate you taking the time to leave us this feedback. We do hope we can be of assistance in the future. Take care!
GREENVILLE, NC
Fred W|2019 GMC 1500 Sierra
Confirmed Service Customer
5/7/2025
No problems!
5/8/2025
Fred, thank you so much for the review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WINTERVILLE, NC
Larry L|2025 Buick Envision
Confirmed Sales Customer
5/7/2025
Great! Very professional salesman.
RYAN HIEMENZ
5/8/2025
Larry, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
WILLIAMSTON, NC
Byron P|2024 GMC Terrain
Confirmed Service Customer
5/9/2025
Brown and Wood were very accommodating at one of their busiest moments. I was able to enjoy the new products in the showroom and fellowship with the sales staff and management. The service department kept me informed and did a fantastic job on the maintenance of my vehicle. It was returned fixed and clean. Thank you!
5/11/2025
We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
GREENVILLE, NC
Sherry L|2022 Buick Encore
Confirmed Service Customer
4/23/2025
Great,friendly nothing waiting
4/24/2025
Sherry, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
ROCKY MOUNT, NC
Barbara L|2025 Buick Encore GX
Confirmed Sales Customer
4/23/2025
We stopped by to check on a 2025 Buick Encore that was on the website, with special savings in April. We were greeted at the door by a polite young salesman, Collin Tunstall. Everyone at the dealership was polite and courteous even though it had been a while since we had been to this dealership.
COLLIN TUNSTALL
4/24/2025
Barbara, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
GREENVILLE, NC
Kaitlyn M|2025 GMC Terrain
Confirmed Sales Customer
4/24/2025
I didn’t feel pressured or that I was getting ripped off. Collin was amazing and made the process so easy. Usually car buying turns into this stressful experience crunching numbers but this was not that at all.
COLLIN TUNSTALL
4/25/2025
Kaitlyn, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
LEESBURG, VA
Kimberly C|2011 Chevrolet Camaro
Confirmed Service Customer
4/25/2025
State inspection, great service
4/27/2025
Kimberly, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
WINTERVILLE, NC
Sherry B|2024 Buick Encore GX
Confirmed Service Customer
4/26/2025
Great dealership to do business with.
4/28/2025
Sherry, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!
PLYMOUTH, NC
William H|2025 GMC Acadia
Confirmed Sales Customer
4/27/2025
Awesome experience as always. The Brown and Wood team does an excellent job in providing a seamless experience in purchasing a new vehicle.
CHRIS DIZON
4/28/2025
William, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
CAMDEN, NC
Curtis M|2018 Buick Regal
Confirmed Service Customer
4/29/2025
Very professional and friendly service!!!
4/30/2025
Curtis we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
GREENVILLE, NC
Timothy P|2025 Buick Enclave
Confirmed Service Customer
5/10/2025
Service was good. However the waiting room was dark and gloomy old looking
5/12/2025
Timothy, your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please give us a call at (252) 355-6080 so we can discuss your experience further. We look forward to hearing from you.
PINETOPS, NC
Robin S|2021 GMC 1500 Sierra
Confirmed Service Customer
5/9/2025
Service department (Billy) was awesome. He treated me with utmost respect. But there were a few employees that were inconsiderate. I didn’t get their names. And Ian at the call center need to be retrained
5/11/2025
Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
JAMESVILLE, NC
Marcus S|2022 GMC 1500 Sierra
Confirmed Service Customer
5/12/2025
Everything went great. Communication was on par and service was great. Staff was professional and courteous.
5/14/2025
Marcus, we're happy you found our staff to be so supportive during your experience here at Brown & Wood, INC.. We are always more than happy to assist you if anything else comes up. Take care!
WINTERVILLE, NC
Wesley D|2019 GMC 1500 Sierra
Confirmed Service Customer
5/13/2025
Service with excellence. Service advisor tim colemore is outstanding. Always want to work thru him
5/14/2025
Wesley, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
GREENVILLE, NC
Charles D|2021 Chevrolet 2500HD Silverado
Confirmed Service Customer
5/13/2025
Friendly and quick
5/14/2025
We are very happy to have provided you with such a positive experience! We hope you have a great day!
FARMVILLE, NC
Chad S|2015 GMC 1500 Sierra
Confirmed Service Customer
5/15/2025
Went in to have one tire replaced and it took 2.5 hours. I've had all four tires replaced way faster in the past. I typically don't return to the dealership for maintenance but they did have a better tire price, so there's one positive.
5/16/2025
We appreciate your honest feedback, as we are always looking for ways to improve. Thank you for leaving feedback. Please reach out to us at (252) 355-6080 so we may identify ways to improve your experience.
GREENVILLE, NC
Jeff C|2025 GMC Yukon XL
Confirmed Service Customer
5/15/2025
Took too long. Way too long
5/16/2025
Jeff, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (252) 355-6080.
ROCKY MOUNT, NC
Makenzie A|2024 GMC Yukon XL 1500
Confirmed Service Customer
5/16/2025
Clean dealership, friendly staff, wish there was bigger waiting room.
5/17/2025
Thank you for taking the time to let us know how we did. We hope you have a great day!
GREENVILLE, NC
Solomon D|2018 Chevrolet Traverse
Confirmed Service Customer
5/20/2025
Service was quick and completed to my satisfaction. Service personnel were very courteous and professional.
5/21/2025
Solomon, thank you for your kind review; we are happy to pass along your comments to the team here at Brown & Wood, INC.! We sincerely value your business and look forward to your next visit!
ROCKY MOUNT, NC
Amy B|2025 Buick Enclave
Confirmed Service Customer
5/21/2025
Excellent customer service and service provided.
5/22/2025
Amy, we are very happy to have provided you with such a positive experience! We hope you have a great day!
GREENVILLE, NC
Jane B|2024 Buick Enclave
Confirmed Service Customer
5/23/2025
Everyone very professional
5/24/2025
Jane, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
GREENVILLE, NC
Daniel M|2024 Buick Envision
Confirmed Service Customer
5/23/2025
I purchased my new Buick last fall and was very impressed with the entire buying process at Brown & Wood , so naturally I was expecting the same top notch care & service from my recent visit for oil change & service. I was 100% correct with the service department. I was greeted enthusiastically and the service agent made sure I was informed with the services requested. In only one hour my service was completed and I was on my way. Many thanks to all. I’ll definitely return in the future.
5/26/2025
Daniel, we're happy you found our staff to be so supportive during your experience here at Brown & Wood, INC.. We sincerely value your business and look forward to your next visit!
CLAYTON, NC
Robyn A|2025 Buick Encore GX
Confirmed Service Customer
6/2/2025
Took an hour and 40 min for and oil change that I arrived on time for a scheduled appointment.
6/3/2025
Robyn, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
MAURY, NC
Clinton W|2021 GMC 1500 Sierra
Confirmed Service Customer
6/9/2025
I arrived 30 minutes ahead of appointment schedule. When I arrived, I was not greeted at my vehicle as normal. All the service staff seemed to be extremely busy and preoccupied at their individual computers. After I had exited my truck and stood adjacent in front of the service counter, Tim came to assist me. It took from 08:45am to 10:30am to get a nail removed from rear right tire and for it to be patched. I had to walk from the customer’s waiting area to the service advisor area to inquire about my truck. I do acknowledge that it was very busy., I’m just curious why there wasn’t a repairman that could immediately conduct the repairs? Thanks,
6/9/2025
We are sorry to hear about the negative experience. We pride ourselves on customer satisfaction and it seems we did not live up to that with your experience. We have our Service Manager reach to you. Thank you!
WINTERVILLE, NC
Jonathon F|2024 GMC Sierra EV
Confirmed Sales Customer
6/10/2025
We had a great experience purchasing our new EV from Brown and Wood. Everyone was extremely nice and helpful. They had the car detailed and fully charged when we arrived. All of the paperwork had been started so we spent less than an hour finalizing everything. This was definitely a top 3 car buying experience for us. I would highly recommend Brown and Wood to anyone who is considering a Buick or GMC car.
BRITTANY SANDERSON
6/11/2025
Jonathon, your satisfaction is important to us, so we want to sincerely thank you for choosing Brown & Wood, INC. and we hope to see you again soon!
HOLLY SPRINGS, NC
Paul P|2016 GMC Yukon
Confirmed Service Customer
5/21/2025
Good people. Very friendly
5/22/2025
Paul, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
GREENVILLE, NC
Will C|2025 GMC Sierra 1500
Confirmed Sales Customer
5/21/2025
Chris Dixon was a great salesman and the rest of the staff was great also.
CHRIS DIZON
5/22/2025
Will, we're happy to hear you had such a great experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
WINDSOR, NC
Fred S|2024 GMC Yukon
Confirmed Service Customer
5/21/2025
Professional and very knowledgeable team!
5/22/2025
Fred, we're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
AYDEN, NC
Pamela W|2023 Buick Enclave
Confirmed Service Customer
5/28/2025
All is well
5/29/2025
Pamela, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
JAMESVILLE, NC
Robin S|2021 GMC 1500 Sierra
Confirmed Service Customer
6/3/2025
Very professional and accommodating
6/4/2025
Robin, we appreciate your positive review about your recent experience with us! We do hope we can be of assistance in the future. Take care!
JAMESVILLE, NC
Michelle M|2025 Buick Encore GX
Confirmed Sales Customer
6/9/2025
My experience at Brown & Wood was phenomenal. Jerome was very knowledgeable and found the car that fit me the best. I wanted wireless charging and I got it. I wanted dark interior (flooring) and I got that also. I will refer all of my friends to Jerome. He answered all of my questions related to financing and any question that came up. I would also like to give a thumbs up to Trenton and Mauricio. Trenton helped me complete the financing and make the best choices. Maurico helped with the Onstar tour. I feel in the future if my new Black Beauty (Buick) needs anything, Brown and Wood is the place to go. Thank you to Jerome, Trenton and Mauricio for all of you help. It may the process so much easier.
JEROME EDMOND
6/10/2025
We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GLEN ALLEN, VA
Deanna J|2021 GMC 1500 Sierra
Confirmed Service Customer
6/12/2025
Took my truck in for warranty work and new tires. Billy the service advisor went above and beyond to make sure my service issues were taken care of in a timely manner.
6/13/2025
Deanna, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
AYDEN, NC
Jennewyne P|2025 Buick Envista
Confirmed Sales Customer
6/15/2025
The agent was great! He was extremely helpful.
CALVIN FREEMAN
6/16/2025
Thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GREENVILLE, NC
Tony H|2022 GMC 3500HD Sierra
Confirmed Service Customer
6/12/2025
Best service every time.
6/13/2025
Tony, thank you for sharing your positive experience! We look forward to your next visit! Take care!
WASHINGTON, NC
Justin W|2021 Chevrolet Suburban
Confirmed Service Customer
6/12/2025
Was on schedule and finished in a timely manner.
6/13/2025
Justin, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
KINSTON, NC
Hester R|2012 Buick Verano
Confirmed Service Customer
6/12/2025
The work was done good tomde
6/13/2025
We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
WINTERVILLE, NC
Pattie K|2016 GMC Acadia
Confirmed Service Customer
6/14/2025
Everyone was polite from the time I got there until I left. This was a great day🙌
6/16/2025
Pattie, your satisfaction is important to us, so we want to sincerely thank you for choosing Brown & Wood, INC. and we hope to see you again soon!
KINSTON, NC
Bobby T|2025 GMC Sierra 1500
Confirmed Sales Customer
6/17/2025
Chris Dixon listened to me and my needs and desires for moving forward and then he took me on a tour of the property and the options on the lot.
CHRIS DIZON
6/18/2025
Our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please give us a call. We're always happy to help!
FAYETTEVILLE, NC
Alvis R|2020 GMC 3500HD Sierra
Confirmed Service Customer
6/23/2025
They had to troubleshoot and found problem and everything started working again
6/24/2025
Alvis, your satisfaction is important to us, so we want to sincerely thank you for choosing Brown & Wood, INC. and we hope to see you again soon!
WINTERVILLE, NC
Todd G|2013 GMC 1500 Sierra
Confirmed Service Customer
6/25/2025
Professional
6/25/2025
Todd, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
NEW BERN, NC
Mary M|2016 Buick Encore
Confirmed Service Customer
6/26/2025
I like the text updates and links to approve service and see status.
6/27/2025
Mary, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
GREENVILLE, NC
Catherine T|2025 Buick Enclave
Confirmed Sales Customer
6/26/2025
Very friendly staff and helpful
COLLIN TUNSTALL
6/27/2025
Catherine, thank you for sharing your positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
PINK HILL, NC
Dallas F|2025 Buick Enclave
Confirmed Sales Customer
6/27/2025
**5-Star Car Buying Experience at Brown & Wood!** I recently purchased a vehicle from Brown & Wood, and I couldn’t be more pleased with the entire experience. From the moment I walked in, I was greeted with professionalism and genuine hospitality. Jerome Edmond, my salesman, went above and beyond to make the process smooth, stress-free, and enjoyable. Jerome was incredibly knowledgeable, patient, and attentive to my needs. He took the time to understand what I was looking for and guided me through every step with transparency and care. His friendly demeanor and honest approach made me feel confident in my decision, and I never felt pressured at any point. The entire team at Brown & Wood was courteous and efficient, making the paperwork and delivery process seamless. I drove away in a car I love, knowing I made the right choice thanks to Jerome and the outstanding service provided.
JEROME EDMOND
6/29/2025
Thank you for your kind review; we are happy to pass along your comments to the team here at Brown & Wood, INC.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GREENVILLE, NC
Brenda T|2021 Buick Envision
Confirmed Service Customer
6/25/2025
Started on time and finished before expected. Thanks!
6/26/2025
We're pleased to know we have been able to exceed your expectations and really help you out! We sincerely value your business and look forward to your next visit!
PINETOPS, NC
Tracey A|2024 Chevrolet Tahoe
Confirmed Service Customer
6/27/2025
4 hours after dropping off my vehicle, I picked it up because nothing was done and I needed my vehicle. Very nice service guy, just no help in the shop. I ended up going to a quick oil change company to get my oil changed. May try again with Brown and Wood, but the Quick Oil Change was faster and less $$
6/27/2025
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Brown & Wood, INC. (252) 355-6080
WILLIAMSTON, NC
Harvey Y|2021 Buick Enclave
Confirmed Service Customer
6/28/2025
Young man helped me get it done in time as I was on a schedule. Unfortunately I had a caregiver with me that had to leave at 1PM. Worked out great.
6/30/2025
We appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!
WINTERVILLE, NC
Kelcey H|2021 GMC 1500 Sierra
Confirmed Service Customer
6/29/2025
Customer service needs improvement.
6/30/2025
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (252) 355-6080 to discuss your concerns, as your satisfaction is of utmost importance to us.
WINTERVILLE, NC
Vickie J|2025 Buick Envista
Confirmed Service Customer
8/13/2025
It went well.
8/16/2025
Vickie, we are very happy to have provided you with such a positive experience! We hope to see you soon!
GREENVILLE, NC
Michael M|2017 GMC 1500 Sierra
Confirmed Service Customer
8/16/2025
I dropped my 2017 GMC Sierra off for an oil change and to get 4 new tires installed. All 4 of my TPMS were working. After the work was completed they notified me that the front left battery had died. The TPMS had no issue prior to the work and they had been replaced a few years back. I was not able to get it resolved that day as I had already filled out a check for the quoted work to be completed. The service advisor said they would work with me on the work but nothing was acted on. Upon picking up my truck the Key to my wheel locks was missing and there was confusion on if the one they gave me was the right one. A tech came with me to make sure. Its been exactly a week and today while out running errands my front right tire ran flat. I got it home to inspect and found nothing as far a puncture but after checking all of my tires they all are out different pressures some of which are higher than the recommended pressure rating. This is one of the many issues I have now experienced with the service department.
8/16/2025
Hello, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better.
WINTERVILLE, NC
Hodges R|2021 GMC 1500 Sierra
Confirmed Service Customer
6/27/2025
It was good just took longer than I expected because I was waiting
6/29/2025
Hodges, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
WINTERVILLE, NC
James R|2022 Chevrolet Suburban
Confirmed Service Customer
6/29/2025
Amazing customer service.
6/30/2025
James, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GREENVILLE, NC
Jennewyne P|2025 Buick Envista
Confirmed Service Customer
8/12/2025
The guy who assisted me was not customer friendly. He just hand me the key and tell me where my vehicle was instead of driving it in front of the service building.
8/14/2025
Thank you for taking the time to leave us feedback about your experience with us. If you have any further questions, please give us a call. We're always happy to help!
GREENVILLE, NC
Melvin H|2021 GMC 1500 Sierra
Confirmed Service Customer
8/12/2025
Good
8/14/2025
We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GREENVILLE, NC
Lawrence F|2025 GMC Sierra 1500
Confirmed Sales Customer
8/13/2025
I went in after looking online to purchase two trucks, but didn’t want to spend all day at a dealership. The salesmen and folks that work there were terrific, and quick, and we were in and out in a couple hours. Two new trucks, one trade, and back home in a few hours. Great folks, great experience
JACOB BROWN
8/15/2025
Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
RALEIGH, NC
Leah C|2025 Buick Encore GX
Confirmed Service Customer
8/13/2025
Took 3 hours for an oil change.
8/13/2025
Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory.
GREENVILLE, NC
John W|2025 GMC Canyon
Confirmed Sales Customer
8/14/2025
Great experience with Collin - in and out.
JEROME EDMOND
8/16/2025
John, our staff is committed to providing each of our clients with the best automotive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
CANTON, TX
Janie Y|2018 GMC Terrain
Confirmed Service Customer
8/15/2025
I had an appointment. I was greeted and I checked in on time. The wait time was not long! The waiting area was very comfy!
8/17/2025
Janie, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
GREENVILLE, NC
Jeffrey P|2025 GMC Yukon
Confirmed Sales Customer
8/18/2025
Came to trade and Chris did an excellent job
CHRIS DIZON
8/19/2025
Jeffrey, we're happy you found our staff to be so supportive during your experience here at Brown & Wood, INC.. We sincerely value your business and look forward to your next visit!
LA GRANGE, NC
Tommy S|2017 Buick Encore
Confirmed Service Customer
8/18/2025
Friendly, Fast, Courteous Service.
8/19/2025
Tommy, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you, and have a fantastic day!
GRIMESLAND, NC
Bryan B|2025 GMC Sierra 1500
Confirmed Sales Customer
8/19/2025
Professional team
BRETT BISCHLER
8/20/2025
Bryan, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GRIMESLAND, NC
Garry C|2025 GMC Sierra 1500
Confirmed Sales Customer
8/20/2025
My experience, the Salesperson was very professional and listen to our concerns to make it possible for the purchase to happen.
COLLIN TUNSTALL
8/21/2025
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
NEW BERN, NC
Justin H|2024 GMC Sierra 1500
Confirmed Service Customer
8/27/2025
Service advisor technician was great and very helpful. Unfortunately, the radio is still skipping and pausing after replacing with new screen and radio unit module. Both covered under GMC warranty. At this point, I’m not sure if anything else can be done but it appear it’s an electrical issue or connection issue. Any additional thoughts or suggestions? It’s a 2024 gmc Sierra AT4 with 12k miles. Thanks
8/27/2025
Thank you for reaching out to us. We regret to hear about the situation you have described.
GREENVILLE, NC
Jennifer M|2020 GMC Acadia
Confirmed Service Customer
9/8/2025
Excellent experience start to finish. Reasonable amount of time as well. Some really great improvements compared to previous visits the past few months. Very much appreciated!!
9/8/2025
We're pleased to know we have been able to exceed your expectations and really help you out!
WINTERVILLE, NC
Virginia W|2025 Buick Envision
Confirmed Service Customer
9/10/2025
Everything was great
9/10/2025
Virginia, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GREENVILLE, NC
William H|2013 Buick Enclave
Confirmed Service Customer
9/11/2025
Brown-Wood's greatest asset is the Service Dept. The service advisor this appt. was Ryan Hopes. I had not met him before , but he was an excellent advisor and communicator. I really appreciate his efforts with a serious car repair issue. My experience over the years with other Brown-Wood company advisors has also been positive. In addition, thanks for the courtesy shuttle driver and the free car wash. Thank you.
9/12/2025
William, we're happy you found our staff to be so supportive during your experience here at Brown & Wood, INC.. Thank you for choosing Brown & Wood, INC. and we hope to see you again.
GREENVILLE, NC
Pamela B|2022 GMC 2500HD Sierra
Confirmed Service Customer
9/15/2025
Great people and great experiences every time I go for anything. Feels like family.
9/16/2025
Pamela, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to be of service to you again in the future. Best wishes, Brown & Wood, INC.
WILLIAMSTON, NC
Thomas S|2022 GMC Terrain
Confirmed Service Customer
8/22/2025
I would have given 5 stars but the service advisor, Tony was a real jerk.
8/22/2025
It was good talking with you today. Thank you for clarifying this was not Tony that you had a problem with and thank you for the feedback and the team can learn from this. Thank you, Tony,
GRIMESLAND, NC
Martina C|2021 Buick Envision
Confirmed Service Customer
8/25/2025
I went in for an oil change and to get new wiper blades. Was in and out in less than an hour which is great!
8/25/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
WINTERVILLE, NC
Curtis M|2018 Buick Regal
Confirmed Service Customer
8/29/2025
Very prompt, and on time, friendly atmosphere,
9/1/2025
Curtis, your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!
GREENVILLE, NC
Hester R|2012 Buick Verano
Confirmed Service Customer
8/29/2025
Good
9/1/2025
Hester, we really appreciate your positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WINTERVILLE, NC
Calvin D|2023 GMC Acadia
Confirmed Service Customer
8/29/2025
Calvin H.Dixon
9/1/2025
Calvin, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
KINSTON, NC
Jimmie H|2023 GMC Sierra 1500
Confirmed Service Customer
8/29/2025
The folks at the check in counter in the parts stores are very courteous and helpful.
9/1/2025
Jimmie, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
GREENVILLE, NC
Heather D|2023 GMC Yukon XL 1500
Confirmed Service Customer
9/10/2025
Chris in service was easy to work with. He effectively communicated with me throughout the process & kept up to date & on schedule.
9/11/2025
Heather, we're happy you found our staff to be so supportive during your experience here at Brown & Wood, INC.. Please let us know if there is anything else we can do for you; we are more than happy to help!
GREENVILLE, NC
Nina S|2018 GMC Yukon
Confirmed Service Customer
9/19/2025
Everyone was professional and friendly, which included Tim, Andre and Paul! That’s why I keep coming back! Service techs were quick and efficient and had my service completed very timely. I was able to get a ride home instead of waiting with the courtesy car driver which helped me get things done at home. Love the folks at Brown and Wood!!
9/23/2025
Nina, thank you for your kind review; we are happy to pass along your comments to the team here at Brown & Wood, INC.! We are always more than happy to assist you if anything else comes up. Take care!
GREENVILLE, NC
Byron P|2024 GMC Terrain
Confirmed Service Customer
9/17/2025
Brown and Wood treat me like celebrity.
9/17/2025
Thank you so much for your positive comments about Brown & Wood, INC.! We hope to see you soon!
GREENVILLE, NC
Deborah B|2023 Buick Enclave
Confirmed Service Customer
9/18/2025
Went quick and all is well
9/18/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
GREENVILLE, NC
Chantae G|2018 GMC 1500 Sierra
Confirmed Service Customer
9/21/2025
The techs were persistent in finding the pro
9/22/2025
Chantae, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GREENVILLE, NC
Jason M|2024 GMC Sierra 1500
Confirmed Sales Customer
9/22/2025
Got a brand new truck with scratches and bolts falling out
RYAN HIEMENZ
9/22/2025
Jason, I am sure we can fix the scratches and figure out anything that may be loose. Jeff Stein
BATH, NC
Matthew W|2024 Buick Enclave
Confirmed Service Customer
9/23/2025
With the exception of one worker at the desk, the remaining staff were excellent. Unfortunately, had a pour encounter while asking questions to a middle-age gentleman who was quite dismissive and arrogant. I’ve never had that experience at the dealership before and was quite taken back.
9/24/2025
Matthew, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (252) 355-6080 when you have a chance. Thank you, and we look forward to hearing from you.
WINTERVILLE, NC
Douglas G|2026 GMC Sierra 1500
Confirmed Sales Customer
9/23/2025
Collin and Michael showed much patience to get this deal done
COLLIN TUNSTALL
9/24/2025
Douglas, thank you for your kind review; we are happy to pass along your comments to the team here at Brown & Wood, INC.! If you have any further questions, please give us a call. We're always happy to help!
GREENVILLE, NC
Michael T|2026 Buick Enclave
Confirmed Sales Customer
9/25/2025
Fast, respectable and very eager to earn our business. Brett was awesome to work with as well as the whole team!!!
BRETT BISCHLER
9/28/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LUCAMA, NC
Jay B|2022 GMC Yukon
Confirmed Service Customer
9/26/2025
Leah was great. She was thoughtful, attentive, and a great communicator. I have struggled with communication in prior visits and had begun to consider finding someone else to work on vehicle, even it if meant going out of town. Because of Leah, I won’t be changing.
9/29/2025
Jay, we're happy you found our staff to be so supportive during your experience here at Brown & Wood, INC.. We sincerely value your business and look forward to your next visit!
GREENVILLE, NC
Harvey W|2025 Buick Enclave
Confirmed Service Customer
9/26/2025
as always...my experiences with Brown wood are exemplary !!!!!
9/29/2025
Harvey, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
GREENVILLE, NC
Lillian I|2025 GMC Yukon
Confirmed Sales Customer
9/26/2025
Very friendly and knowledgeable people working at this dealership and very fast.
JEROME EDMOND
9/29/2025
Lillian, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
HERTFORD, NC
Collin T|2026 GMC Sierra EV
Confirmed Sales Customer
9/29/2025
Salesman was knowledgeable about the product. Process was extremely easy.
COLLIN TUNSTALL
9/30/2025
Collin, we're glad to hear you found our staff to be so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!
GREENVILLE, NC
Deanna J|2021 GMC 1500 Sierra
Confirmed Service Customer
10/10/2025
I do not understand why we even make appointments. It should not take 2 hours to change oil. On another note, your clients should NOT be told they are getting worked on at that moment ..when you look up and they are finally going to get your vehicle from outside! ( 1 hr and 25 min later before they start) I personally had an appointment at 11, arrived at 1052. The lady in the waiting room, a 84 yoa had been there since 920! When she checked on vehicle they told her it was having the oil changed....3 hours later. This is NOT the first time appointments are extended to 2-3 hours. It's just not reasonable. Tell your clients upon arrival..."sorry we are catching up from from Saturday....we are running way behind ..it's going to be a while". Don't take the vehicle with appointment and walk away and do other vehicles in between. Have your staff check on clients in the waiting room every 30 minutes. Explain the delay. The only time we see them is if they want to do more work to the vehicle . Deanna Jones
10/10/2025
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one.
AYDEN, NC
Mary M|2016 Buick Encore
Confirmed Service Customer
10/14/2025
Always good communications when I leave the vehicle to be worked on. I appreciate the car wash afterwards.
10/15/2025
Mary, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
GREENVILLE, NC
Kelsey B|2025 GMC Acadia
Confirmed Sales Customer
10/15/2025
Everyone was very helpful and knowledgeable, they made what can be a stressful process of purchasing a new car easy and seamless
BRETT BISCHLER
10/16/2025
Kelsey, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
NEW BERN, NC
Glenn S|2025 GMC Acadia
Confirmed Sales Customer
10/17/2025
This is my 2nd brand new car this year and Mr. Chris is the best. Wish I had more rebates but i'm appreciative of your service..
CHRIS DIZON
10/19/2025
Glenn, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROBERSONVILLE, NC
George C|2024 GMC Terrain
Confirmed Service Customer
10/18/2025
Service done in a timely manner
10/20/2025
George, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MURFREESBORO, NC
Karen C|2024 Buick Enclave
Confirmed Service Customer
10/19/2025
Helpful team. Fast service. Made sure u did not receive services I did not need
10/20/2025
Karen, we are very happy to have provided you with such a positive experience! Thank you again for choosing Brown & Wood, INC. and we hope to see you again.
TARBORO, NC
Timothy P|2025 Buick Enclave
Confirmed Service Customer
10/22/2025
dealership has a lot of nice people working there ; They are competent also. However, the dealership was not responsible for this but I ORDERED A cargo box for my car and and it never came in. Also tried to get some mud flaps and they could not get them. Also the whole screen to the front of the car went out and it turned out the module it needed was on back order.
10/23/2025
Hi, it is disappointing for us to hear that your experience was anything less than great. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (252) 355-6080.
PINETOPS, NC
Patrick K|2022 Chevrolet Blazer
Confirmed Service Customer
10/22/2025
Ryan Hopes was a huge help and would recommend him and yall to anyone
10/23/2025
Patrick, thank you so much for the positive review! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!
COLUMBIA, NC
Lauren C|2026 GMC Yukon
Confirmed Sales Customer
10/22/2025
Everyone was helpful, friendly, and easy to work with!
COLLIN TUNSTALL
10/23/2025
Lauren, your satisfaction is important to us, so we want to sincerely thank you for choosing Brown & Wood, INC. and we hope to see you again soon!
GREENVILLE, NC
Zachariah G|2026 Buick Enclave
Confirmed Sales Customer
10/28/2025
Our dealer was great. Listened to what we wanted, and delivered.
COLLIN TUNSTALL
10/29/2025
We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WASHINGTON, NC
William G|2025 GMC Yukon XL 1500
Confirmed Service Customer
10/29/2025
My 2nd oil change for my new Yukon went totally smoothly. I got a quick shuttle ride home and then a quick ride back to the dealership once the truck was ready.
11/1/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GREENVILLE, NC
Solomon D|2018 Chevrolet Traverse
Confirmed Service Customer
10/31/2025
Requested appointment--appointment given for next day. Diagnosis was quick. Provided quick assessment of when repair would be completed. Repair was completed within estimate. Service agent was professional, personable, polite and efficient. I hope he is a representative of how all of your employees.
11/3/2025
Solomon, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCKY MOUNT, NC
Andre D|2026 GMC Sierra EV
Confirmed Sales Customer
9/26/2025
Brett and Steven were amazing. I'd be glad to do business with both of them again.
BRETT BISCHLER
9/28/2025
We're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
FUQUAY VARINA, NC
Pedro S|2025 GMC Yukon XL 1500
Confirmed Sales Customer
9/26/2025
Family owned and operated, hands down the best dealership to deal with. Collin is an exceptional sales rep. that made the process smooth and easy. They make accessories optional and not force them on like other dealerships.
COLLIN TUNSTALL
9/28/2025
We're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
BEULAVILLE, NC
Robin M|2022 GMC 1500 Sierra
Confirmed Service Customer
10/16/2025
GOOD
10/19/2025
Robin, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
GREENVILLE, NC
Tony ****** H|2022 GMC 3500HD Sierra
Confirmed Service Customer
10/24/2025
Alway the best service in town
10/26/2025
Tony, thank you for choosing Brown & Wood, INC. as your first choice for all your automotive needs! We can't wait to see you again, have a great day.
WASHINGTON, NC
Pamela J|2023 GMC Terrain
Confirmed Service Customer
10/29/2025
Rude
10/29/2025
Hello, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better.
NEW BERN, NC
Elizabeth S|2025 GMC Acadia
Confirmed Sales Customer
10/31/2025
Everyone was great and made the process so easy! Thank you!
CHRIS DIZON
10/31/2025
Elizabeth, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
CARLSBAD, CA
Lester L|2026 GMC Sierra 1500
Confirmed Sales Customer
11/3/2025
I bought 2 GMC's. I had a wonderful experience. I realized that I have a lifetime warranty on the motor and transmission. I want to thank Jerome and Steven for their act of kindness.
JEROME EDMOND
11/4/2025
Lester, we appreciate your positive review about your recent experience with us! Thanks for your praise and kind comments about our team. We do hope we can be of assistance in the future. Take care!
KINSTON, NC
Shirley W|2024 Buick Encore GX
Confirmed Service Customer
11/8/2025
Staff were friendly, answered any questions I had and quick service
11/9/2025
Shirley, we're happy you found our staff to be so supportive during your experience here at Brown & Wood, INC.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GREENVILLE, NC
Connie G|2024 GMC Canyon
Confirmed Service Customer
11/13/2025
Christopher Roebuck was the service advisor who took my vehicle and took care of what the needs were. He was very courteous and professional. It meant a lot to me for him to be patient with me and my needs.
11/14/2025
Connie, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you for choosing Brown & Wood, INC. and we hope to see you again.
GREENVILLE, NC
Darlene P|2016 Buick Regal
Confirmed Service Customer
10/31/2025
The crew were great. They took my vehicle and service in a timely manner keeping me updated on problems.
11/3/2025
Darlene, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GRIMESLAND, NC
Betty B|2026 GMC Terrain
Confirmed Sales Customer
11/3/2025
Mr. Jerome Edmond did an excellent job: 1) finding the exact automobile I requested, 2) answering my many questions, and 3) providing excellent customer service. The other gentlemen that assisted me also did an excellent job!
JEROME EDMOND
11/4/2025
Betty, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GREENVILLE, NC
Omar L|2023 GMC Terrain
Confirmed Service Customer
11/5/2025
Excellent communication and service.
11/6/2025
Omar, we're happy to hear you had such an excellent experience with our team! If you have any further questions, please give us a call. We're always happy to help!
GREENVILLE, NC
Bryan B|2025 GMC Sierra 1500
Confirmed Service Customer
11/14/2025
Always Professional
11/16/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!
GRIMESLAND, NC
Arlene R|2024 GMC Yukon XL 1500
Confirmed Service Customer
11/17/2025
I got in and was treated very well. They suggested that I could go into the waiting area and showed me what they had to offer like coffee and snacks and I could wait there or I could get the shuttle and go wherever I needed to go until my vehicle was ready. Very helpful😊
11/18/2025
Arlene, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
KINSTON, NC
James I|2023 GMC Sierra 1500
Confirmed Service Customer
11/17/2025
Went smooth
11/19/2025
James, your satisfaction is important to us, so we want to sincerely thank you for choosing Brown & Wood, INC. and we hope to see you again soon!
DOVER, NC
Thomas P|2021 Buick Enclave
Confirmed Service Customer
11/22/2025
Routine maintenance.
GREENVILLE, NC
Amanda L|2019 GMC Yukon XL
Confirmed Service Customer
11/25/2025
I had a appointment to place a new tire and it took over 2 hours and I recevied no update during that time. Also the waiting area is terrible seating and wifi not available.
11/25/2025
Amanda, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (252) 355-6080. We look forward to hearing from you.
GREENVILLE, NC
Richard P|2025 GMC Sierra 1500
Confirmed Service Customer
11/14/2025
All staff were extremely helpful and courteous, service was delivered as promised!
11/17/2025
Thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Brown & Wood, INC.
GREENVILLE, NC
Jonathan C|2026 GMC Terrain
Confirmed Sales Customer
11/16/2025
I had a great salesman. Great experience
COLLIN TUNSTALL
11/17/2025
Our staff is committed to providing each of our clients with the best automotive experience! We hope to see you soon!
GREENVILLE, NC
Carol L|2016 GMC Acadia
Confirmed Service Customer
11/21/2025
Ryan was wonderful on everything.
11/24/2025
Carol, thank you for your kind review; we are happy to pass along your comments to the team here at Brown & Wood, INC.! We are always more than happy to assist you if anything else comes up. Take care!
WINTERVILLE, NC
William B|2005 GMC Yukon
Confirmed Service Customer
11/25/2025
Chris was very professional and prompt.
11/25/2025
William, thank you for your kind review; we are happy to pass along your comments to the team here at Brown & Wood, INC.! We sincerely value your business and look forward to your next visit!
GREENVILLE, NC
Joseph F|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
11/25/2025
Everything was good, nice staff, knowledgeable people.
COLLIN TUNSTALL
11/26/2025
Joseph, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
OCRACOKE, NC
Richard W|2013 Buick Verano
Confirmed Service Customer
11/27/2025
The service was excellent, but trying to communicate by telephone with the service department was very difficult. The problem continues: several days after I got my car back I had a message on my answering machine from a lady who said she was calling from Brown & Wood with information about my vehicle. I have retuned the number (252-651-3587) over a dozen time and I only get a busy signal. Do I have a car problem? Please send me an email at rkwgrnc@gmail.com.
11/28/2025
Richard, we apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.
GREENVILLE, NC
Kevin L|2026 GMC Sierra 1500
Confirmed Sales Customer
11/28/2025
Staff and facility were delightful to deal with.
COLLIN TUNSTALL
11/29/2025
We appreciate your positive review about your recent experience with us! Thank you for choosing Brown & Wood, INC. and we hope to see you again.
WINTERVILLE, NC
Sherry L|2026 Buick Encore GX
Confirmed Sales Customer
12/7/2025
I really enjoyed myself, got all my questions answered from my sale person, see you next.thank you all.
JEROME EDMOND
12/8/2025
Sherry, we're happy you found our staff to be so supportive during your experience here at Brown & Wood, INC.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCKY MOUNT, NC
Donnie B|2017 GMC 1500 Sierra
Confirmed Service Customer
12/7/2025
Great experience. Friendly and knowledgeable staff
12/7/2025
Donnie, we're glad to hear you found our staff was so knowledgeable and helpful! We do hope we can be of assistance in the future. Take care!
WAKE FOREST, NC
Garry W|2025 GMC Canyon
Confirmed Service Customer
12/8/2025
1st oil change, when washing vehicle antenna cover was broken. Accidents happen, was repaired the next day. Extra 160 miles traveled. I do understand and I know we will all have trials to make us stronger. Thanks for your support.
12/8/2025
Thank you for reaching out to us. We regret to hear about the situation you have described. Your satisfaction is important to us, so we want to sincerely thank you for choosing Brown & Wood, INC. and we hope to see you again soon!
CRESWELL, NC
Robert P|2019 GMC 1500 Sierra
Confirmed Service Customer
12/9/2025
Truck had an oil change and tire rotation early last week. Problems with the electrical system and brakes resulted in visit Friday morning. Hooked up to computer which showed no particular problem, check engine light was off, so I drove it home. Saturday morning while driving the engine shut down and would not restart. Called OnStar and got it towed in. Tow truck driver said the serpentine belt was shredded. Went in Monday morning and dropped off the keys. Got a phone call confirming that the belt was shredded and got a quote of $300+ for replacement and asked that the work be done. Got a later call that the truck was ready. Picked up the truck and got a bill for $611. When I asked what happened to the previous quote I was told there was a charge for "diagnostics". Not what I expected. Not what I am used to at Brown-Wood. Will be looking for another repair facility.
12/9/2025
Good morning Mr. Powell If the service advisor didn't inform you of all the service charges. I will be more than happy to refund you the amount in question. Please let me know if you have any questions. Thank you Tony Hand
GREENVILLE, NC
William R|2018 Buick Cascada
Confirmed Service Customer
12/11/2025
Two days after you serviced my car I took it to have it inspected for the yearly inspection and my air filter had to be replaced because it was filthy and my coolant was low. I would have thought that with a oil change you would top off all the fluids.
12/12/2025
William, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (252) 355-6080. We look forward to hearing from you.
WINTERVILLE, NC
Brian H|2026 GMC Yukon XL 1500
Confirmed Sales Customer
12/16/2025
Brett did an excellent job during the entire sales process. Great team!
BRETT BISCHLER
12/17/2025
Brian, thank you for your kind review; we are happy to pass along your comments to Brett and the team here at Brown & Wood, INC.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
NASHVILLE, NC
John B|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
12/16/2025
Seamless. The staff was fantastic at all points of the purchase. I would definitely return when it is time to buy my next vehicle.
JACOB BROWN
12/18/2025
John, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GRIMESLAND, NC
Garry C|2025 GMC Sierra 1500
Confirmed Service Customer
12/4/2025
The staff was very professional and polite.
12/5/2025
We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
NEW BERN, NC
Laura G|2019 GMC Acadia
Confirmed Service Customer
12/6/2025
Only dealership I have ever bought a car from. This is a good dealership.
12/7/2025
Laura, we're so happy we were able to help you out! If you have any further questions, please give us a call. We're always happy to help!
GREENVILLE, NC
Ronald G|2022 GMC Yukon
Confirmed Service Customer
12/8/2025
Prompt and courteous service
12/9/2025
Ronald, thank you for your kind words and this wonderful review! If you're ever in need of more help, please let us know!
GREENVILLE, NC
Regina L|2011 GMC Yukon
Confirmed Service Customer
12/11/2025
I had to call 5 times and waiting to get information on my car. I drop off at 8:00 and my appointment was 10:15 and I called back at 2:00 to see if it was ready, but it took 5 times calling to get information.
12/11/2025
Hi there, thank you; we appreciate your feedback! I'm very sorry this happened to you. I will get with the team and learn from this. Thank You
GREENVILLE, NC
Heather M|2024 Buick Envision
Confirmed Service Customer
12/12/2025
Service was great, fast and friendly. Definitely recommend Brown and Wood!
12/12/2025
Heather, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thanks again for the recommendation, and have an amazing day!
BELHAVEN, NC
Tina S|2025 GMC Acadia
Confirmed Service Customer
12/17/2025
Waited for 3 hours taillight fixed and before I left it went out again. Have to go back after part comes in again
12/18/2025
Tina, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (252) 355-6080.
HERTFORD, NC
Shawn J|2025 GMC Sierra 1500
Confirmed Service Customer
12/24/2025
Check in was smooth and without issue. After that I waited for about 90 minutes in the waiting area at which time I was wondering what was taking so long. So I texted the service coordinator to ask if they had an estimated time of completion. In about 5-7 minutes the service coordinator come to get me saying that my truck was complete, which was a good thing. However, it was a little uncharacteristic to not receive a response to my text. Nevertheless my truck was finished. Upon arriving home from the dealership i notice a couple of things. My valve cap on one tire was not present and there was no dated or mileage based sticker on the windshield. This seems as not a big deal but it leads me to pose the question, what else may have been left undone. That remains to be seen thus far.
12/25/2025
Shawn, thank you for taking the time to leave us your honest feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (252) 355-6080 when you have a chance. Thank you, and we look forward to hearing from you.
WINTERVILLE, NC
Connie G|2026 GMC Acadia
Confirmed Sales Customer
1/1/2026
Great help and great experience with trying to purchase a new vehicle. It was smooth and professional. Everyone was very courteous and considerate. I am grateful for everyone’s help but especially Jerome Edmond. May God bless you all in the New Year 2026.
JEROME EDMOND
1/2/2026
We're happy you found our staff to be so supportive during your experience here at Brown & Wood, INC.. Please don't hesitate to reach out to us if there's anything more we can do!
GREENVILLE, NC
Roy S|2017 GMC Yukon
Confirmed Service Customer
1/5/2026
Very Thurl and professional 👍🏽
1/6/2026
Roy, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
GREENVILLE, NC
Samuel M|2026 GMC Sierra 1500
Confirmed Sales Customer
1/15/2026
This was one of the easiest car buying experiences I have ever had!
CHRIS DIZON
1/16/2026
Samuel, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
PINETOPS, NC
Melinda M|2026 Buick Encore GX
Confirmed Sales Customer
12/17/2025
Very helpful
JACOB BROWN
12/18/2025
We're so happy we were able to help you out! We hope to see you soon!
WINTERVILLE, NC
Douglas G|2026 GMC Sierra 1500
Confirmed Service Customer
12/19/2025
Excellent service
12/21/2025
Douglas, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Brown & Wood, INC.
GREENVILLE, NC
Patricia R|2017 GMC Acadia
Confirmed Service Customer
12/22/2025
Took time and made it simple. Tim has excellent customer service skills
12/23/2025
Patricia, we're happy you found our staff to be so supportive during your experience here at Brown & Wood, INC.. If you're ever in need of more help, please let us know!
SUN CITY WEST, AZ
Rodney A|2025 GMC Yukon XL 1500
Confirmed Service Customer
1/2/2026
In for oil change and tire rotation. Performed the service in a timely manner Very satisfied. Thank you
1/2/2026
We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
GREENVILLE, NC
Kerry B|2021 GMC Acadia
Confirmed Service Customer
1/14/2026
Oil change, tire rotation fast service.
1/15/2026
Kerry, we're glad everything was completed quickly and to your satisfaction! Please don't hesitate to reach out to us if there's anything more we can do!
PLYMOUTH, NC