ONSTAR® ALTERNATIVES FOR OLDER GM MODELS

GM vehicle drivers have relied on OnStar® for years to assist them on the road. However, GM recently announced that it would be phasing out this popular feature in older models. If you’re wondering whether your vehicle will be affected, let’s discuss which models aren’t supported and your alternatives.

WHAT MODELS ARE AFFECTED?

To be clear, OnStar is not being phased out for all GM vehicles. The change affects GM vehicles from early in the 2015 model year and before, including Buick, GMC, Chevrolet, Cadillac, Oldsmobile, Pontiac, Saab, and other legacy marques. This change went into effect in 2023.

If you’re an OnStar member who uses the service on these vehicles, you should notice that your monthly OnStar subscription cost is lower. This is due to in-vehicle OnStar support going away.

WHY IS ONSTAR SUPPORT SUNSETTING?

There’s a simple reason why OnStar support is going away for these models. Older GM models use a Verizon 2G cellular signal to connect to the service. This network has since been discontinued in favor of faster, higher-bandwidth 4G and 5G networks, meaning the end of OnStar support for older vehicles.

WHAT ALTERNATIVES ARE THERE?

Even though onboard OnStar support is no longer available for these models, drivers aren’t out of options. You can still connect to an OnStar technician by calling 1-800-4ONSTAR; the service is available 24/7 to assist drivers. Alternatively, you can use the OnStar Guardian app to contact an agent.

CONTACT BROWN AND WOOD BUICK GMC FOR ONSTAR COMPATIBILITY

To learn whether your GM vehicle can still take advantage of OnStar or get help setting up the app, contact Brown and Wood Buick GMC. We will discuss your options and ensure you retain access to this helpful service. 

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